MENU

Gift Cards Rules & Limitations

Jan 6, 2026 | By: PhotoBiz Knowledge Base

Gift Card Rules and Limitations in PhotoBiz

Gift cards in PhotoBiz allow clients to apply prepaid balances toward eligible purchases made through your website, Client Galleries, and Scheduler checkout. While gift cards are flexible, there are specific rules that determine where and how they can be used. This article explains supported use cases, limitations, and important restrictions so you can confidently manage gift cards and set clear expectations for your clients.

Understanding these rules helps prevent checkout confusion and ensures gift cards are applied correctly.

Where Gift Cards Can Be Used

Gift cards can be applied during the standard PhotoBiz checkout process. This includes purchases made through:

  • Client Galleries
  • Your ECommerce store
  • Scheduler bookings

Gift cards are entered and applied on the payment screen during checkout, alongside your enabled merchant payment options.

Where Gift Cards Cannot Be Used

Gift cards cannot be applied in the following situations:

  • Invoices
  • Forms
  • Payments taken outside of your PhotoBiz account

If a purchase does not go through the PhotoBiz checkout flow, gift cards are not supported.

How Gift Card Balances Are Applied

When a client enters a valid gift card during checkout:

  • The available balance is applied to the order total
  • If the gift card balance is less than the order total, the remaining balance must be paid using another payment method
  • If the gift card balance is more than the order total, the unused amount remains on the gift card for future use

Gift cards can be reused until the balance reaches zero.

Using Gift Cards With Discounts and Promotions

Gift cards can be used together with:

  • Coupons
  • Sales or promotional pricing

Gift cards function as a payment method, not a discount. Any coupons or promotions are applied first, and the gift card is applied to the remaining total.

Expiration, Refunds, and Cash Value

  • Gift cards do not expire by default
  • Gift card balances cannot be converted to cash

If a gift card was issued in error or needs adjustment, you can edit the amount or delete the gift card before it is used.

Account and Usage Limitations

  • Clients can use one gift card per order
  • Clients do not need an account to use a gift card
  • Clients must enter the correct gift card code during checkout
  • Lost gift card emails can be re-sent from your PhotoBiz control panel

For viewing balances and gift card activity, see How To View Purchased Gift Cards.

Helpful Notes

  • Gift cards are tied to your account and cannot be transferred between PhotoBiz accounts

  • Deleting a gift card does not affect completed orders where it was already used

  • Editing a gift card amount updates the remaining balance only

Previous Post Next Post

Related Posts

How To Use Gift Card Blocks

May 23, 2025

How Do I Create Gift Cards?

January 6, 2026

How do I set the value of gift cards to sell?

January 6, 2026

Gift Cards Quickstart Guide

January 6, 2026

CLOSE