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How to Add A CNAME in PhotoBiz

Jul 8, 2025 | By: PhotoBiz Knowledge Base

How to Add a CNAME Record in PhotoBiz

If you're using PhotoBiz Version 9 or higher and your domain’s DNS is managed through AWS Route 53, you can add or update CNAME records directly from your PhotoBiz account.

What Is a CNAME Record?
A CNAME (Canonical Name) record is a type of DNS record that points one domain name to another. It's commonly used to connect services like email marketing platforms, subdomains (like blog.yourdomain.com), or verification tools to your main domain. You may need to add a CNAME record when connecting your domain to third-party tools or services.

IMPORTANT: DNS management is only available if your domain is using AWS (Route 53) name servers. If your domain is still on our legacy Rackspace name servers, you won’t see the DNS management option.

👉 Learn More: How to Upgrade Your Domain Name Servers

STEP ONE

Log in to PhotoBiz and Open Domain Settings

  • Log in to your PhotoBiz account.
  • From the left-hand menu, click DOMAINS.

STEP TWO

Open the DNS Zone Editor

  • In the Domains panel, locate your domain.
  • Click MANAGE DNS next to your domain name.

STEP THREE

Add a New DNS Record

  • Click the NEW DNS RECORD button.

STEP FOUR

Enter Your CNAME Record

  • For the Host, enter the subdomain you’re pointing (for example, blog if you're setting up blog.yourdomain.com).

  • For the Value, enter the destination domain (for example, sites.otherplatform.com).

  • Make sure not to include "http://" or "https://" in the value field.

⚠️ Be careful when entering DNS records. Incorrect values can prevent connected services from working correctly. Always follow instructions from a trusted provider.

THAT'S IT

DNS Changes May Take Time

Most updates go live within a few minutes, but full propagation across the internet can take up to 48 hours.

Need Help?

If you’re unsure about what to enter—or would rather have us do it for you—our Passionate Support Team is happy to help.

Contact Us:

  • Phone: 844-353-3412
  • Live Chat (inside your account)
  • Submit a Support Ticket

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM EST

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