How to Manage Your Domain’s DNS Records in PhotoBiz

How to Manage Your DNS Zone Records in PhotoBiz

Overview

DNS records control how your domain connects to your website, email provider, verification tools, and other third-party services. If your PhotoBiz website is on Version 9 or higher and your domain is using PhotoBiz AWS Route 53 name servers, you can manage supported DNS records directly inside your PhotoBiz account.

This guide explains how to open your DNS Zone Editor, add a DNS record, save your changes, and understand which system records are required for your PhotoBiz website. By the end of this guide, you will know how to safely manage DNS records for your domain in PhotoBiz.

Prerequisites

Before you begin, your domain must be using PhotoBiz AWS Route 53 name servers.

DNS management is not available inside PhotoBiz if your domain is still using legacy Rackspace name servers or third-party name servers. If your domain is using legacy PhotoBiz name servers, see How to Upgrade Your Domain Name Servers.

If your domain is using third-party name servers, such as GoDaddy, Namecheap, Cloudflare, or another DNS provider, you will need to manage your DNS records through that provider unless you update your name servers to PhotoBiz AWS Route 53.

DNS Changes May Take Time

Most DNS updates begin working within a few minutes. However, full DNS propagation across the internet can take up to 48 hours.

During propagation, some visitors may see the old DNS settings while others see the updated settings. This is normal and depends on how internet providers refresh DNS information.

Supported DNS Record Types

PhotoBiz supports common DNS record types used for websites, email, domain verification, and third-party services.

Supported record types include:

A Record: Points a domain or subdomain to an IP address.
CNAME: Points one hostname to another hostname.
MX: Routes email for your domain to your email provider.
TXT: Adds text-based DNS values used for domain verification and email authentication, including SPF, DKIM, and DMARC.
SRV: Provides service location details for certain third-party services, such as VoIP or messaging platforms.

Only add or edit DNS records when you have exact instructions from a trusted provider. Incorrect DNS changes can affect your website, email, or connected services.

STEP ONE

This opens the Domains section, where you can view and manage the domains connected to your PhotoBiz account.

STEP TWO

Find the domain you want to update and click MANAGE DNS.

This opens the DNS Zone Editor for that domain. If you do not see MANAGE DNS, your domain may not be using PhotoBiz AWS Route 53 name servers.

STEP THREE

Click NEW DNS RECORD to add a record to your DNS zone.

Choose the record type you need to add. The record type should match the instructions provided by your email provider, verification service, or third-party platform.

FINAL STEP

Enter the required record details, then click SAVE CHANGES.

After saving, your DNS record is added to your domain’s DNS zone. The update may begin working within a few minutes, but full DNS propagation can take up to 48 hours.

System DNS Records That Cannot Be Removed

Some DNS records are required to keep your PhotoBiz website live and accessible. These system records connect your domain to PhotoBiz hosting and cannot be deleted from the DNS Zone Editor.

The following records are required:

A record for your root domain
- Host: yourdomain.com
- Target: 18.235.135.157
- This connects the non-www version of your domain to PhotoBiz.
Wildcard A record
- Host: *.yourdomain.com
- Target: 18.235.135.157
- This helps undefined subdomains route correctly through PhotoBiz.
CNAME record for www
- Host: www.yourdomain.com
- Target: yourdomain.com
- This allows the www version of your domain to load your PhotoBiz website.

These records are required for your PhotoBiz website to function correctly. If you need your domain to point somewhere other than PhotoBiz, contact PhotoBiz Support before making changes so we can help you avoid website or email issues.

Deleting a DNS Record

Be careful when deleting DNS records. Removing a record can disrupt your website, email, domain verification, or connected third-party services.

Deleted records are not automatically restored. If a record is deleted by mistake, it must be recreated manually with the correct values.

To delete a DNS record:

Click DOMAINS in your PhotoBiz account.
Click MANAGE DNS next to your domain.
Locate the DNS record you want to remove.
Click DELETE next to the record.
Confirm the deletion.

Always confirm that a DNS record is no longer needed before deleting it. If you are unsure, contact PhotoBiz Support before removing the record.

Additional Options or Helpful Notes

DNS records are often provided by third-party services when you are connecting email, verifying your domain, or setting up business tools.

Common reasons to update DNS include:

Connecting Google Workspace, Microsoft 365, Zoho, or another email provider
Verifying your domain with Google Search Console
Adding SPF, DKIM, or DMARC records for email authentication
Connecting marketing, analytics, or tracking platforms
Adding records for third-party services that require domain verification

When copying DNS values from another provider, enter the values exactly as they are provided. Small changes, missing characters, or extra spaces can prevent the record from working.

Troubleshooting or FAQs

Why do I not see the Manage DNS option?

The MANAGE DNS option is only available when your domain is using PhotoBiz AWS Route 53 name servers. If your domain is using legacy Rackspace name servers or third-party name servers, DNS management will not be available inside your PhotoBiz account.

Can I manage DNS records if my domain uses third-party name servers?

No. If your domain uses third-party name servers, your DNS records are managed by that third-party provider. You can either manage your DNS records through that provider or update your name servers to PhotoBiz AWS Route 53.

Why can’t I delete some DNS records?

Some records are required to keep your PhotoBiz website connected to your domain. These system records cannot be removed because deleting them would prevent your website from loading correctly.

How long does it take for DNS changes to work?

Most DNS changes begin working within a few minutes, but full propagation can take up to 48 hours. During that time, the update may not appear everywhere at the same time.

What should I do if I entered a DNS record incorrectly?

Return to the DNS Zone Editor, review the record, and update it with the correct information. If the record affects your website or email and you are unsure what to change, contact PhotoBiz Support for help.

Need Help?

If you're unsure about what changes to make or would prefer to have us do it for you, our Passionate Support Team is here to help!

Support Hours: Monday to Friday, 9am to 6pm EST

Phone: 866.463.7620

Support Channels: Phone, Live Chat, Support Ticket

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