How to Adjust a Gift Card Amount in PhotoBiz

Overview

PhotoBiz lets you manually adjust the available balance of an existing Gift Card when you need to add or subtract value. You may use a manual adjustment to correct a balance, add a courtesy credit, restore value when appropriate, or make another administrative change.

Gift Card balances normally decrease automatically when clients redeem them during checkout in ECommerce, Client Galleries, or Scheduler. This guide walks you through manually changing a Gift Card balance from your PhotoBiz account.

Important Note

A manual Gift Card adjustment changes the available balance only. It does not change the original Gift Card purchase or process a refund through your merchant provider.

If you need to refund the original Gift Card purchase, process that refund through the merchant provider used for the transaction.

STEP ONE

This opens the ECommerce Dashboard, where you can manage your online sales and Gift Cards.

STEP TWO

At the top center of your ECommerce control panel, hover over SELL ONLINE and click GIFT CARDS from the dropdown menu.

STEP THREE

Locate the Gift Card you want to update and click its Gift Card Number to open the Gift Card details.

Before making an adjustment, confirm that you opened the correct Gift Card.

FINAL STEP

Enter the amount you want to add to or subtract from the current Gift Card balance. Select whether you want to Add or Subtract that amount, then click SAVE CHANGES.

Before saving, confirm that you entered the correct amount and selected the correct adjustment type.

After you save your changes, the Gift Card will display the updated balance. That balance becomes the amount available for future eligible purchases.

Additional Notes

Gift Card balances automatically decrease when clients redeem them during checkout. You do not need to manually subtract normal purchases.
Manual adjustments directly change the amount available on the Gift Card, so review the amount carefully before saving.
PhotoBiz does not maintain an adjustment history for Gift Card balance changes.
Because there is no adjustment history, consider keeping your own record of manual changes, especially if multiple team members manage your account.
Manually changing a Gift Card balance does not automatically notify the client.
Adjusting a Gift Card balance does not send money back to the purchaser or create a merchant refund.

Using a Gift Card After an Adjustment

Clients can redeem the updated Gift Card balance during eligible checkout transactions in:

ECommerce
Client Galleries
Scheduler

If the Gift Card balance is greater than the purchase amount, the unused balance remains available for a future eligible purchase. If the Gift Card does not cover the full purchase, the client can pay the remaining amount using one of the payment methods you have enabled.

Gift Cards cannot be used with Invoicing or Forms.

For more information about the client checkout experience, see How Clients Use Gift Cards During Checkout in PhotoBiz.

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Phone: 866.463.7620

Support Channels: Phone, Live Chat, Support Ticket

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