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Understanding DNS Settings and Records

Jul 2 2026 | By: PhotoBiz Knowledge Base

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Understanding DNS Settings and Records

Overview

DNS, or Domain Name System, controls how your domain name connects to your website, email, and other online services. When DNS is set up correctly, visitors can reach your website and email can be delivered to the right mailbox provider.

This guide explains common DNS terms in simple language so you can better understand what each record does. It also explains where your DNS records may be managed, depending on your domain’s nameservers.

This article is helpful if you are connecting a domain, setting up email, verifying your domain with another service, or reviewing DNS instructions from a third-party provider.

What is DNS?

DNS works like the address book of the internet. When someone types your domain name, such as yourstudio.com, into a browser, DNS tells the internet where that domain should go.

DNS can control several important services connected to your domain, including:

  • Your website
  • Your email
  • Domain verification tools
  • Marketing platforms
  • Search and analytics tools
  • Third-party business tools

If DNS records are missing or incorrect, your website may not load, your email may not deliver properly, or a third-party service may not be able to verify your domain.

Common DNS Terms and Definitions

A Record

An A Record points a domain or subdomain to an IP address. You can think of the IP address as the street address for where your website is hosted.

Example:

yourstudio.com points to 104.26.3.2

A Records are commonly used to connect your main domain to your website host.

Learn More: How To Add an A Record in PhotoBiz

CNAME Record

A CNAME Record points a subdomain to another domain name instead of pointing it directly to an IP address.

Example:

www.yourstudio.com points to yourstudio.com

CNAME Records are often used for the www version of your domain or for third-party services that provide a specific hostname.

Learn More: How To Add a CNAME Record in PhotoBiz

MX Record

MX stands for Mail Exchange. MX Records tell the internet where email for your domain should be delivered.

For example, if you use PhotoBiz Mailbox, your MX Records point to the mail servers used for your PhotoBiz email service.

If MX Records are incorrect, messages sent to your domain email address may not arrive.

Learn More: How To Add MX Records in PhotoBiz

TXT Record

A TXT Record stores text-based information in your DNS. TXT Records are often used for verification and email authentication.

Common uses for TXT Records include:

  • Verifying your domain with Google
  • Verifying your domain with Meta or Facebook Business tools
  • Adding SPF records for email authentication
  • Adding DKIM records for email authentication
  • Adding DMARC records for email policy and reporting
  • Connecting marketing or CRM tools

TXT Records do not usually send visitors to a website. They are most often used to prove domain ownership or help email services confirm that your messages are legitimate.

Learn More: How To Add a TXT Record in PhotoBiz

Nameservers

Nameservers control where your DNS records are managed. This is one of the most important DNS concepts to understand.

Your domain can only use one active set of nameservers at a time. Wherever those nameservers point is where DNS changes must be made.

For example:

  • If your nameservers point to PhotoBiz AWS, which is PhotoBiz’s current DNS management option, you can manage DNS records inside your PhotoBiz account.
  • If your nameservers point to Rackspace, DNS updates must be made through PhotoBiz Support.
  • If your nameservers point to GoDaddy, DNS updates must be made at GoDaddy.
  • If your nameservers point to another provider, DNS updates must be made through that provider.

Changing a DNS record is different from changing nameservers. DNS records control individual services, while nameservers control where all DNS records are managed.

TTL

TTL stands for Time To Live. It tells the internet how long a DNS record may be cached before checking for an updated version.

For example:

A TTL of 3600 means the record may be cached for up to 1 hour.

Even when a DNS change is entered correctly, it can take time for the update to appear everywhere. This is called DNS propagation. Some DNS changes may begin working quickly, while others can take up to 48 hours to fully update across the internet.

Before You Change DNS

DNS changes can affect important services connected to your domain, including your website and email. Before editing or deleting an existing DNS record, make sure you know what that record controls.

If a third-party service gives you DNS records to add, it is usually best to add the new records exactly as provided. Do not remove existing records unless the service specifically tells you to replace them or PhotoBiz Support confirms they are no longer needed.

When You Might Need to Update DNS

You may need to update DNS records when you are connecting your domain to a website, email service, or third-party platform.

Common reasons to update DNS include:

  • Connecting your domain to your PhotoBiz website
  • Setting up PhotoBiz Mailbox
  • Setting up Google Workspace or Microsoft 365 email
  • Verifying your domain with Google Search Console
  • Verifying your domain with Meta or Facebook Business tools
  • Connecting a marketing platform such as Mailchimp or Constant Contact
  • Connecting a CRM or automation tool such as Go High Level
  • Adding SPF, DKIM, or DMARC records for email authentication
  • Updating a subdomain for a landing page, gallery, blog, or other service

Always enter DNS records exactly as provided by the service you are connecting. Small differences in spelling, spacing, punctuation, or record type can prevent the record from working.

Where to Access DNS Settings

Where you manage DNS depends on your domain’s nameservers.

If Your Nameservers Point to PhotoBiz AWS

If your domain uses PhotoBiz AWS nameservers, you can manage DNS records directly inside your PhotoBiz account.

This is the best option if you want to add, edit, or remove DNS records on your own.

For more help, see: How to Manage Your Domain’s DNS Records in PhotoBiz.

If Your Nameservers Point to PhotoBiz Legacy Nameservers

If your domain uses PhotoBiz legacy nameservers, DNS records are managed by the PhotoBiz Support Team.

You can upgrade to PhotoBiz AWS nameservers if you want to manage DNS records directly inside your account. If you prefer to keep the legacy nameservers, you will need to submit a ticket to PhotoBiz Support and provide the DNS records you want added, edited, or removed.

If Your Nameservers Point to Another Provider

If your nameservers point to a third-party provider, such as GoDaddy, Namecheap, Cloudflare, Squarespace, or another domain host, DNS updates must be made through that provider.

PhotoBiz Support can help you understand what records may be needed, but the changes must be made wherever your DNS is currently managed.

You can also update your domain to use PhotoBiz AWS nameservers. After the nameserver change finishes propagating, you can manage DNS records through your PhotoBiz account.

Common DNS Field Names

Different providers use different labels for the same DNS fields. This can make DNS instructions confusing, especially when one provider says Host and another provider says Name.

Here are common field names you may see:

Host

The Host field identifies the part before your domain name.

Common labels for this field include:

  • Host
  • Name
  • Hostname
  • Record Name
  • Subdomain

Common values include:

  • @ for the root domain (non-www version of your domain)
  • www for the www version of your domain
  • *.yourdomain for a wildcard record
  • A specific subdomain, such as mail, blog, or shop

Target

The Target field tells the record where to point.

Common labels for this field include:

  • Target
  • Points To
  • Value
  • Destination
  • Address
  • Mail Server
  • Canonical Name

The value entered here depends on the record type. For example, an A Record usually points to an IP address, while a CNAME Record points to another domain name.

Record Type

The Record Type tells DNS what kind of record you are adding.

Common record types include:

  • A
  • CNAME
  • MX
  • TXT

You must choose the correct record type for the record to work.

TTL

The TTL field controls how long the DNS record may be cached before the internet checks for updates.

Some providers allow you to edit the TTL. Others use a default value automatically.

Helpful Notes

DNS updates can affect important services connected to your domain, including your website and email.

If a third-party service gives you DNS records to add, copy the record type, host, and target exactly as provided. If you are not sure where your DNS is managed, check your domain’s nameservers first.

DNS changes may take time to update across the internet. Even if the record is correct, it may not work immediately for every visitor or email service.

Need Help?

Support Hours: Monday to Friday, 9am to 6pm EST

Phone: 866.463.7620

Support Channels: Phone, Live Chat, Support Ticket

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