What Happens When My Customer Purchases a Gift Card

Gift Card Email Notifications in PhotoBiz

When a gift card is purchased through your PhotoBiz website, the system automatically sends a series of email notifications related to the order. These emails are sent to you as the site owner, the person who purchased the gift card, and the gift card recipient. Each email serves a different purpose and contains specific information related to the transaction.

Understanding how these emails work helps you track gift card orders, verify purchase details, and set clear expectations for your clients. This article explains all three emails sent during a gift card purchase and what information each one contains.

Order Notification Email (What You See)

You will receive a notification email whenever an order is placed through your PhotoBiz ECommerce system, including gift card purchases. This email includes a View Receipt button.

Clicking View Receipt takes you to the order details page in your PhotoBiz account. From there, you can view the full order information, including the gift card amount and the gift card code associated with the purchase.

This allows you to reference or verify gift card details at any time.

Order Notifcation Example

This is an example of the order notification email you will receive when a client purchases a gift card through your website.

Order Receipt Confirmation Email (What the Purchaser Sees)

The person who purchased the gift card will receive a confirmation email with a receipt for their order.

This receipt includes details such as the order number, total amount, customer name, and a confirmation message thanking them for the purchase.

Order Receipt For Purchase Example

This is an example of the order receipt email sent to the person who completes the gift card purchase.

Automated Gift Card Email (What the Recipient Sees)

Once payment for a gift card purchase has been successfully processed, PhotoBiz automatically sends an email to the gift card recipient. This email is sent to the email address entered in the Gift Cards block during checkout.

The automated gift card email includes:

The gift card value
The gift card number

No manual action is required. This email is sent automatically as part of the gift card purchase workflow.

Automated Gift Card Email

This is an example of the automated email sent to the gift card recipient after the gift card purchase is completed.

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