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Can I Keep My Mailbox If I Change My Domain Name?

May 30, 2025 | By: PhotoBiz Knowledge Base

Keeping Your Mailbox Active When Changing Your Domain Name

If you have a PhotoBiz Mailbox connected to your domain and you’re planning to change your domain name, you can absolutely keep your existing Mailbox active. This guide will explain what needs to remain in place so your email continues working without any interruptions.

STEP ONE

Keep your current domain registration active.

Even if you switch to a new domain name for your website, do not cancel or allow your old domain to expire if you want to continue using the email addresses associated with it. Your domain must stay registered in order for your Mailbox to remain active.

STEP TWO

Make sure your domain DNS still includes the PhotoBiz Mailbox MX Records.

Your DNS must continue pointing to the correct MX (Mail Exchange) records so mail can be delivered.

You can find the required settings here: PhotoBiz Mailbox: MX Records & Settings

STEP THREE

Keep the Mailbox add-on active in your PhotoBiz account.

Your Mailbox product must remain active under your account's subscriptions. If the Mailbox add-on is removed, your email service will stop.

FINAL STEP

Update wherever necessary.

If you're switching to a new branded domain for your website but keeping your old domain for email, we recommend:

  • Ensuring auto-renew is turned on for the old domain
  • Maintaining correct DNS settings with your registrar
  • Contacting Support if you need help managing DNS or deciding the best setup
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