How to Fix the Wrong Name on PhotoBiz Notification Emails

Overview

PhotoBiz sends all system notification emails from emailsupport@mailbiz1.photobiz.com. If your PhotoBiz notifications appear under a client’s name, the same sender name, or another incorrect contact name, the issue is usually caused by information saved in your Contacts or Address Book.

Your email app may display the name associated with that saved contact instead of the actual sender information.

This guide explains why this happens and how to correct the saved contact so your PhotoBiz notification emails display properly.

Why PhotoBiz Notification Emails May Show the Wrong Name

All PhotoBiz system notification emails are sent from:

emailsupport@mailbiz1.photobiz.com

Many email apps use information saved in your Contacts or Address Book to determine the name displayed beside an incoming email address.

For example, if emailsupport@mailbiz1.photobiz.com was accidentally saved as the email address for one of your clients, PhotoBiz notification emails may appear to come from that client. You may also notice that every PhotoBiz notification shows the same sender name.

This only affects the name displayed by your email app. It does not change who sent the notification or where the email originated.

You do not need to change your notification settings inside your PhotoBiz account. The incorrect sender name is being displayed by your email or contacts app.

STEP ONE

Open the Contacts or Address Book app associated with the email account where you receive your PhotoBiz notifications.

Search for emailsupport@mailbiz1.photobiz.com. If the address appears in one of your saved contacts, open that contact and review the information associated with it.

STEP TWO

If emailsupport@mailbiz1.photobiz.com is saved under a client’s name or another incorrect contact, remove the email address from that contact or correct the contact information.

Save your changes before closing the Contacts or Address Book app.

FINAL STEP

Return to your email inbox and refresh your messages.

If the incorrect sender name still appears, close and reopen your email app so it can reload the updated contact information.

New PhotoBiz notification emails should display the correct sender information once your email app recognizes the contact change.

Troubleshooting

The Wrong Name Still Appears

If PhotoBiz notification emails continue to show the wrong sender name after you update the contact, check for duplicate contacts containing emailsupport@mailbiz1.photobiz.com.

Your email app may also have cached the previous contact information. Close and reopen the app, or restart your device if needed.

Previously received emails may continue showing the old sender name even after the contact has been corrected.

I Cannot Find the Email Address in My Contacts

If searching for emailsupport@mailbiz1.photobiz.com does not return a contact, check any other contact accounts connected to your device.

For example, your device may be displaying contacts synced from another email account or cloud service.

Additional Options or Helpful Notes

Keep the following in mind when working with PhotoBiz notification emails:

Changing or removing a saved contact does not affect your PhotoBiz account or notification settings.
PhotoBiz system notification emails will continue to come from emailsupport@mailbiz1.photobiz.com.
You can save emailsupport@mailbiz1.photobiz.com as a contact named PhotoBiz Notifications to make these emails easier to recognize.
The exact Contacts or Address Book options may vary depending on your device and email provider.

Using an iPhone?

If you receive your PhotoBiz notification emails on an iPhone, see our iPhone-specific guide for instructions using the Apple Contacts app.

How to Fix the Wrong Name on PhotoBiz Notification Emails on iPhone

Make PhotoBiz Notifications Easier to Find

If you use Apple Mail, you can also add the PhotoBiz notification email address to your VIP list. This can make important website notifications easier to identify and access in your inbox.

Make Your PhotoBiz Notifications VIP

Need Help?

Support Hours: Monday to Friday, 9am to 6pm EST

Phone: 866.463.7620

Support Channels: Phone, Live Chat, Support Ticket

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