PhotoBiz ECommerce allows you to manually update the payment status for orders that you've refunded through your merchant provider, accepted an offline payment for, or voided. This guide will walk you through the steps of manually updating your payment status on your orders in your PhotoBiz account.
STEP ONE
Log into your PhotoBiz account and click on ECommerce in the left-side menu.
STEP TWO
Mouse over the TRACKING tab at the top center of your ECommerce control panel and click on the ORDERS option in the drop down menu.
STEP THREE
Click on the ORDER number that you need to update the payment status for.
STEP FOUR
Click on the STATUS button on the upper, right side of your order.
STEP FIVE
Click on the CHANGES STATUS button.
STEP SIX
Click on the drop down menu under Select Payment Status to change the payment status for your order. You can update the status to the following:
- Paid: When orders are processed and the merchant indicates to us that the payment went through we automatically set the order status to paid for you.
- Pending: When orders are processed and payment has not been received (such as an offline payment option), or someone starts an order through PayPal and does not complete it the orders are marked as pending.
- Refunded: You can also set an order to refunded, please note this does not send any information to your merchant to process a refund. This is a manual payment change you can make so that the order totals get removed from your sales reports.
- Void: When an order has been voided for any reason.
If you want to send an email notification to your customer about the payment status change, check the box.
Click on Save Changes to update the payment status for the order.
If you opt to send an email update, you'll have the ability to change the email address, add a subject, and the message that is sent with the email update.
