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How Do I Delete A Contact?

May 13 2026 | By: PhotoBiz Knowledge Base

How to Delete Contacts in PhotoBiz

Overview

You can delete contacts from your PhotoBiz CRM at any time. Deleting a contact permanently removes all information associated with that contact, including form submissions, client gallery activity, emails, files, scheduler appointments, and email invite history.

Because this action cannot be undone, you should only delete contacts when you are certain you no longer need their information. If your goal is simply to stop sending marketing emails, deleting contacts is usually not necessary.

Important Warning Before Deleting Contacts

Deleting a contact is permanent and cannot be undone.

When you delete a contact, PhotoBiz permanently removes all historical data associated with that contact, including:

  • Form submissions
  • Conversations and emails
  • Client gallery activity
  • Files
  • Scheduler appointments
  • Email invite history

We do not recommend deleting contacts unless you are absolutely sure you no longer need any of their historical records or activity. If you may need access to past emails, gallery activity, appointments, files, or form submissions in the future, do not delete the contact.

STEP ONE

Log into your PhotoBiz account and click CONTACTS from the left-side menu.

STEP TWO

Find the contact or contacts you want to delete.

Check the box next to each contact you want to remove, then click the DELETE button at the top of the page.

You can use the search field to quickly find a specific contact by name, email address, or other contact information.

FINAL STEP

A confirmation message will appear that says:

“Deleting this contact will permanently remove all associated data, including: form submissions, conversations, client galleries activity, files, scheduler appointments, and email invites history. This action cannot be undone.”

Click YES, DELETE IT to confirm.

Once deleted, the contact and all associated information are permanently removed from your account and cannot be recovered.

Additional Notes

Marketing Emails and Unsubscribed Contacts

You do not need to delete a contact to stop them from receiving marketing emails.

PhotoBiz automatically excludes email addresses that have:

  • Unsubscribed from your marketing emails
  • Bounced as non-deliverable

Managing Email Preferences

If you want to keep the contact record but stop sending marketing emails manually, update the contact’s email preferences directly from their contact profile instead of deleting the contact.

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