How to Use the Safe List in Your PhotoBiz Mailbox
With your PhotoBiz Mailbox, you can safelist (whitelist) trusted senders by adding their email addresses, domains, or IP addresses. Adding a sender to your Safe List helps ensure you consistently receive messages from them by bypassing spam filtering.
When to Use the Safe List
You should safelist a sender when you want to guarantee their emails are delivered directly to your inbox without being flagged as spam. This is helpful for newsletters you trust, vendor communication, and any email source you want to ensure you never miss.
By default, PhotoBiz system notification servers are automatically included in your safelist so you receive important account-related emails.
STEP ONE
Log into your PhotoBiz Mailbox at https://mailbox.photobiz.com
STEP TWO
Click the menu icon in the top-right corner, then select Settings from the dropdown.
STEP THREE
Click Spam Settings to access your spam safelist and blocklist options.
STEP FOUR
Click the Safelist tab at the top. Here you can safelist:
- Domains
- Email Addresses
- IP Addresses
STEP FIVE
Click the type of item you want to add (Email, Domain, or IP Address).
A popup window will appear. Type or paste the email address or domain, then click Add.
FINAL STEP
Your safelist will update to show the new entry. Click Save to apply your changes.
How to Unblock an Email Address
STEP ONE
Return to Spam Settings in your PhotoBiz Mailbox settings.
STEP TWO
Click the Safelist tab.
STEP THREE
Find and select the email address, domain, or IP you want to remove. Then click the Delete button at the bottom of the list.
FINAL STEP
Click Save to confirm your changes. The sender will now be removed from your safelist.
Additional Notes & Recommendations
- The Safe List should only include senders you trust completely.
- You can use the Block List in Spam Settings if you need to block unwanted senders.
- If you're not receiving an expected email, check your Spam Folders, Block List, and Safe List for possible issues.
- If you ever suspect a phishing attempt, do not click any links. Mark the message as spam and delete it.
- Rackspace (our email service provider) will never contact you directly by email about your mailbox password or security. If you receive an email claiming to be from Rackspace, treat it as suspicious.
