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How Do I Add a Mailbox?

February 05, 2026 | By: PhotoBiz Knowledge Base

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How to Purchase and Set Up a Branded Email Address with PhotoBiz Mailbox

A branded email address like info@yourdomain.com helps you look professional, builds trust with clients, and keeps your business communications consistent with your brand. PhotoBiz Mailbox makes it easy to purchase and set up a custom email address using your domain.

This guide walks you through purchasing a Mailbox and setting up your branded email address step by step. By the end, your new email address will be ready to use.

Important Note:

Mailbox purchases are non-refundable once registered.

STEP ONE

Log in to your PhotoBiz account and click on Mailbox in the left-hand menu.

STEP TWO

Click the ADD MAILBOX button to begin the purchase process.

STEP THREE

Click BUY NOW to complete your purchase.
You can use the payment method already on file or enter a new card.

Once the purchase is complete, your Mailbox will be available to set up.

🔧 Important:
To activate your Mailbox, you must either:

  • Have a domain already set up on your PhotoBiz account
    OR

  • Have access to manage the DNS of your domain so we can apply the required MX (Mail Exchange) records

STEP FOUR

Return to the MAILBOX section of your control panel and click SETUP NEW MAILBOX.

FINAL STEP

Enter the required information to create your branded email address.

You will need to fill in:

  • Your name or business name

  • The email address name (the part before @yourdomain.com)

  • A secure password

Click SUBMIT to complete the setup.

If your domain is hosted with a third-party provider, required MX records must be added before the email becomes active.

Additional Notes and Helpful Tips

  • Carefully check spelling before submitting your email address

  • Once a Mailbox email address is registered, it cannot be changed

  • If you need a different email address later, a new Mailbox purchase is required

  • If you need DKIM enabled, contact the PhotoBiz Support Team for assistance

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