How Do I Point My Existing Domain To PhotoBiz Using Name Servers?

Using an Existing Domain Name with PhotoBiz

Already have a domain name you registered somewhere else? Great news, you can easily connect it to your PhotoBiz website when you're ready to launch!

Before you begin, make sure you have access to your domain’s settings so you can point it to your PhotoBiz site. This guide walks you through how to submit your domain setup request and get the 4 custom name servers you’ll need.

Need to buy a new domain instead?

Check out this guide:

How to Purchase & Register a New Domain with PhotoBiz

Important Note Before You Begin

We recommend finishing your website layout and design first.

Why? During the domain setup process, your temporary preview link will no longer work and your website builder will be temporarily unavailable for 24–48 hours while your domain updates and your SSL certificate activates. Once complete, full access to your builder and content will be restored.

All of your work is saved during this time. If you’re not quite ready to launch, our team can place your site back on a temporary domain so that your preview link works again.

STEP ONE

Log into your PhotoBiz account.
In the left-side menu, click DOMAINS.

STEP TWO

Choose “Use Your Existing Domain”

Click the green button to request a domain setup using a domain you already own.

STEP THREE

Enter Your Domain Name and Email Info

Type your existing domain name.
Answer the question about branded email (for example, yourname@yourdomain.com).

If You Select YES for Email:
You’ll be asked to choose your current email provider from the following:

Google Workspace
GoDaddy
Office 365
Rackspace
Network Solutions
Other (you’ll be asked to type in the provider’s name)

Why we ask: This helps avoid any downtime for your branded email during the domain transfer.
You’ll also be asked for an alternate email address so we can still reach you during setup.

Important: Please do not change your name servers until PhotoBiz confirms your email MX records are added to our system. If updated too early, your email could temporarily go down. Once everything is in place, your email will be restored within 2–24 hours.

If You Select NO for Email:
Interested in getting domain-based email now? We recommend using PhotoBiz Mailbox. Learn More About Mailbox

You're All Set!

After you submit your domain request:

You’ll see a confirmation message.
Our domain specialists will contact you within 24 business hours with your 4 unique name servers and instructions for updating them with your domain registrar.

What Happens Next?

Once your name servers are updated and your domain is fully propagated, your PhotoBiz site will go live.

If you had existing email accounts, they may go down briefly during this transition—but they’ll start working again once the domain finishes updating.

Propagation Timeframe
After your nameservers are updated, it can take 24–48 hours for your domain to fully propagate worldwide. During this time, you and your visitors may:

See a connection failure message that your site cannot be reached
See the old version of your site on your previous host
Experience short periods of email downtime (if you use domain-based email)

This is completely normal and will resolve automatically once propagation is complete.

Want to Set Up or Switch Email?

Here are helpful guides if you’d like to start using PhotoBiz Mailbox or switch from another provider:

What's Next? How To Update Your Name Servers With Your Registrar

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