How Do I Reconnect Square as a Merchant?

How to Reconnect Your Square Account in PhotoBiz

This guide walks you through how to reconnect your Square account in PhotoBiz. Reconnecting Square is the most common fix for Square payment processing issues, including the s296 error that can appear during form payment submissions. If your Square account was connected before October 4, 2022, does not show a Location ID, or you are unsure when it was first connected, reconnection ensures your account has the correct permissions and access to Square’s latest features. The process only takes a few minutes and does not affect past transactions or order history.

Before You Begin

Make sure you have:

Access to your PhotoBiz account
Login credentials for your Square account
Admin-level permissions in Square to approve third-party access

STEP ONE

Log into your PhotoBiz account and click ECOMMERCE from the left-side menu.

STEP TWO

At the top of the ECommerce control panel, hover over PAYMENT and click MERCHANTS from the dropdown menu.

STEP THREE

Click directly on your Square merchant. In most accounts, this is labeled Credit Card – Square.

STEP FOUR

On the merchant settings page, click the RECONNECT button.

STEP FIVE

A new window will open prompting you to log into your Square account.

When Square asks for permission to update access for PhotoBiz, click ALLOW to continue.

You will see a confirmation message once the connection is successful.

FINAL STEP

Return to your PhotoBiz Merchant Settings and complete the following:

Set Active to YES
Click SAVE CHANGES at the bottom of the page

Once connected, you will see your Location ID listed. This confirms the Square connection is updated, active, and working properly.

Helpful Notes

Reconnecting Square does not interrupt existing orders or customer data.

Only Square accounts connected before October 4, 2022 require reconnection.

If your control panel does not display a Location ID after reconnecting, repeat the reconnection steps to refresh the Square connection.

If you manage multiple Square locations, PhotoBiz will automatically use the selected Location ID shown after reconnection.

After reconnecting Square, clients who were unable to complete checkout only need to refresh their checkout page and re-enter their payment information to submit the order successfully.

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