How to Send a New Download Link in PhotoBiz Client Galleries
If a client was unable to download their images from a Client Galleries event, you can resend a new download link at any time. The event does not need to be active, but it must still be uploaded to your PhotoBiz account in order to send a new link. This guide walks you through how to generate and send a fresh download link.
Your client will receive a branded email with a new 7-day download window. You may resend the link as often as needed.
STEP ONE
Log into your PhotoBiz account and click on CLIENT GALLERIES in the left side menu.
STEP TWO
Click on the EVENT NAME that you want to send a download link from.
STEP THREE
Click on the DOWNLOAD GALLERY ICON on the upper right side of the Client Galleries event.
FINAL STEP
Enter your customer’s email address. If sending to more than one recipient, separate each email with a comma.
Choose the download resolution you want to send:
- Web Size – Low Resolution: Max 1500 × 865 pixels at 72 dpi
- Web Size – High Resolution: Max 3000 × 1730 pixels at 72 dpi
- Original Files: Premium upgrade allowing downloads at original size (up to 50 MB). Learn more: How to Add Original Files to Your Account.
Select which galleries you want to send, then click SEND FILES. Your client will receive a new email with a fresh 7-day expiration link.
Your clients will get an email with your branding information and a new 7 day expiration on a link to download their images.
Important Note: The 7-day expiration date can't be changed but you can send a new link as often as you need to. You can also track your client's activity to see if they've downloaded their images in the ACTIVITY section on your Client Galleries control panel.
Additional Notes
- The 7-day expiration date cannot be changed.
- Download links will still work even if the event’s expiration date has passed, as long as the event remains uploaded.
- You can resend download links as often as needed.
- To track whether a client has downloaded their images, view the ACTIVITY section in your Client Galleries control panel.
