If you use PayPal as a payment method in your PhotoBiz ECommerce, Client Galleries, Scheduler, Forms, etc., you may occasionally see an order status as PENDING. This guide explains the reasons for this status and how to ensure you receive payments.
Why Does Your Payment Status Show as PENDING?
The PENDING status occurs for a few reasons:
- Your client may not have completed the PayPal checkout process.
- You may need to verify your PayPal account (e.g., phone number or email).
- You may need to manually accept the payment in your PayPal account.
Typically, the most common reason is that the client hasn’t fully completed the payment process.
How PayPal Checkout Works for Your Client:
After submitting an order on your website, clients are redirected to PayPal to complete their payment. They must either:
- Sign in with their PayPal account, or
- Checkout as a guest using their email and debit/credit card details.
If they don’t complete this step, you’ll see a PENDING order status, meaning PayPal hasn't confirmed the payment yet.
Below is what the process looks like for your customer:
Verifying Payment in Your PayPal Account
To ensure you’ve been paid:
- Compare your PENDING orders in PhotoBiz with your PayPal account payments.
- If the payment is in your PayPal account, you can manually update the payment status in PhotoBiz.
How to Change the Order Status to PAID:
Log into your PhotoBiz account and access your orders through the ECOMMERCE option in the left side menu. Click on the order number you want to update the payment status for.
Click on the STATUS button on the upper-right side of your order screen.
Click on the CHANGE STATUS button in the right side menu.
Under the SELECT PAYMENT STATUS option, select paid, choose if you want to send an email to your customer to notify them, and click on Save Changes.
