Troubleshooting PhotoBiz Mailbox Webmail Login Issues

Overview

If you are having trouble logging in to your PhotoBiz Mailbox through webmail, start by checking the email address and password entered on the login screen. Many login problems are caused by an incorrectly entered email address, extra spaces, or a browser automatically filling in an old email address or password.

This guide walks you through checking your login information, resetting your Mailbox password when needed, checking Rackspace service status, and trying another way to access your email.

STEP ONE

Go to the PhotoBiz Mailbox webmail login page and enter your full Mailbox email address.

For example, enter name@yourdomain.com.

Do not enter only the portion of your email address before the @ symbol. Also check carefully for spelling mistakes and make sure there are no spaces before or after your email address.

If you see the message “Contact Your Email Administrator,” the email address entered on the login screen does not match the Mailbox you are trying to access. Clear the email address field, manually re-enter your full email address, and try again.

STEP TWO

Clear anything your browser has automatically entered into the email address and password fields.

Manually type your full PhotoBiz Mailbox email address and Mailbox password instead of selecting a saved login or allowing your browser to autofill the fields.

Browser autofill may use an old password, an incorrect email address, or a saved version of your email address that contains an error. This is especially important if you recently changed your Mailbox password.

If manually entering your information allows you to log in, update or remove the outdated saved login information in your browser.

STEP THREE

If your email address is correct but you still cannot log in, confirm that you are using the correct Mailbox password.

Your PhotoBiz Mailbox password may be different from the password you use to log in to your PhotoBiz account.

If you do not know your Mailbox password or believe the password may be incorrect, reset it from your PhotoBiz control panel.

See How to Reset Your PhotoBiz Mailbox Password for complete instructions.

After resetting your password, return to webmail and clear anything your browser has already entered. Manually type your full Mailbox email address and your new Mailbox password. Do not rely on browser autofill when testing the new password.

STEP FOUR

If your email address and password are correct but webmail is still unavailable, check the Rackspace system status.

PhotoBiz Mailbox uses Rackspace for email hosting. A Rackspace service interruption may temporarily affect webmail access even when your login information is correct.

Visit the Rackspace System Status page and check for any reported issues affecting email or webmail.

If Rackspace reports an active issue, try accessing your Mailbox again after the issue is resolved.

FINAL STEP

If the regular PhotoBiz Mailbox login page is not working, you can also try accessing Rackspace webmail directly at apps.rackspace.com.

Manually enter your full PhotoBiz Mailbox email address and Mailbox password.

If you can log in successfully, you should see your Mailbox inbox and be able to send and receive email normally.

Additional Options or Helpful Notes

Use an Email App

If the issue only affects the webmail login page, an email app that is already connected to your Mailbox may continue to work.

PhotoBiz Mailbox can be connected to major email clients, including:

Apple Mail
Microsoft Outlook
Mail apps on supported phones and tablets
Other compatible email clients

See How to Access Your Mailbox With an Email Client for setup information.

If Rackspace is experiencing a broader email service interruption, using an email app may not restore access until the service issue is resolved.

Update Your Password on Connected Devices

If you reset your PhotoBiz Mailbox password, update the password anywhere your Mailbox is connected.

This may include:

Apple Mail
Microsoft Outlook
Your phone or tablet
Other email apps connected to the Mailbox
Saved browser passwords

An email app that still has the old password saved may continue displaying login errors until you update it.

Check Browser-Saved Login Information

If webmail keeps entering the wrong email address or password, review the passwords saved in your browser.

Removing or updating the outdated saved login can prevent the incorrect information from being automatically entered the next time you access webmail.

Troubleshooting or FAQs

Why do I see “Contact Your Email Administrator”?

This message means the email address entered on the webmail login screen does not match the Mailbox you are trying to access.

Make sure you:

Enter your complete email address, including the domain name.
Check the spelling of the email address.
Do not enter only the part before the @ symbol.
Remove any spaces before or after the email address.

Clear the email address field and manually type your full email address again.

Why does webmail keep using the wrong email address or password?

Your browser may be automatically filling in saved login information.

Clear both fields and manually type your full PhotoBiz Mailbox email address and password. If this works, update or remove the outdated saved credentials in your browser.

I just reset my password. Why can I still not log in?

Your browser may still be entering your old password automatically.

Clear the email address and password fields, then manually type your full email address and your new Mailbox password. Also make sure there are no spaces before or after your email address.

Is my Mailbox password the same as my PhotoBiz account password?

Not necessarily. Your PhotoBiz Mailbox has its own password, and changing your Mailbox password does not change the password you use to access your PhotoBiz account.

What should I do if I forgot my Mailbox password?

Reset your Mailbox password from your PhotoBiz control panel.

See How to Reset Your PhotoBiz Mailbox Password for step-by-step instructions.

What should I do if webmail is not loading?

Check the Rackspace System Status page for any active service issues.

You can also try accessing Rackspace webmail directly at apps.rackspace.com.

Why can I access email on my phone but not through webmail?

If your email app is already connected and working, the issue may be limited to the webmail login page, browser autofill, or the credentials being entered in your browser.

Manually enter your full email address and password in webmail and check the Rackspace system status if the problem continues.

Need Help?

If you are still unable to access your PhotoBiz Mailbox after completing these troubleshooting steps, contact the PhotoBiz Support Team.

Support Hours: Monday to Friday, 9am to 6pm EST

Phone: 866.463.7620

Support Channels: Phone, Live Chat, Support Ticket

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