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Why Can't I Access My Mailbox

June 05, 2025 | By: PhotoBiz Knowledge Base

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How to Check Your PhotoBiz Mailbox Email

With PhotoBiz Mailbox, you get a professional, branded email address — like you@yourdomain.com — that you can access anytime. Once your Mailbox is set up, there are several ways to check your email. This guide walks you through each option and what to do if you run into any issues with accessing your email via webmail.

1. Double-Check Your Login Info

Make sure you’re using the correct email address and password when logging into webmail.
The most common error message people see when logging in incorrectly is:
“Contact Your Email Administrator.”
This usually means the email address was entered incorrectly.

2. Check Rackspace Status

PhotoBiz Mailbox uses Rackspace for email hosting. If you're having trouble logging in, it may be due to a service issue.

  • Check Rackspace system status:
    https://status.apps.rackspace.com

  • Try Rackspace's alternate login page:
    https://webmail.emailsrvr.com

3. Reset Your Password

Forgot your password or need to reset it? You can do that directly in your PhotoBiz control panel.

Guide: Reset my Mailbox Password

4. Use an Email App

Prefer to check your email in Apple Mail, Outlook, or another email app? No problem — your Mailbox works with most major email clients.

Guide: Access Mailbox with Email Client

If you're still having trouble accessing your Mailbox, you can also call our support team toll free at 866.463.7620 Monday - Friday 9am - 6pm EST and we can help you troubleshoot. 

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