Mailbox Section Overview

Using Your PhotoBiz Mailbox

Overview

PhotoBiz Mailbox allows you to create a professional email address using your domain name, such as you@yourdomain.com. You can send and receive email through Webmail, manage contacts and calendar information, add more Mailboxes, and update the settings for each active email address.

This guide explains the features available in the Mailbox section of your PhotoBiz account and how to access, add, manage, or cancel a Mailbox.

Mailbox Features

Each PhotoBiz Mailbox includes:

25GB of storage
A professional email address using your domain name
Built-in calendar, contacts, tasks, and notes
The ability to send and receive attachments up to 50MB
Access to your email through Webmail

Access the Mailbox Section

The Mailbox section allows you to:

Open Webmail
View your active Mailboxes
Add another Mailbox
Update mailbox user information
Change a mailbox password

Your active email addresses appear under Current Mailboxes.

Open Webmail

Click Go to Webmail to open your inbox in a new browser tab.

Webmail allows you to send and receive email, organize messages into folders, manage contacts, view your calendar, and use the other tools included with your Mailbox.

The Go to Webmail button appears when you have an active Mailbox connected to your PhotoBiz account.

You can also access Webmail directly at mailbox.photobiz.com.

Add Another Mailbox

Click Add Mailbox to purchase and create another professional email address using a domain connected to your PhotoBiz account.

Follow the prompts to choose the email address and complete the Mailbox setup. The portion you enter before the @ symbol becomes the unique name for the email address.

Common Mailbox addresses include:

hello@yourdomain.com
info@yourdomain.com
bookings@yourdomain.com
yourname@yourdomain.com

Choose an address that is easy for clients to recognize, remember, and enter correctly.

After setup is complete, the new email address will appear under Current Mailboxes.

Manage an Active Mailbox

Click the email address you want to manage under Current Mailboxes.

From the mailbox settings, you can update the first and last name associated with the Mailbox or create a new password.

Save your changes after updating the mailbox settings.

For detailed password instructions, see How Do I Reset My PhotoBiz Mailbox Password?

Cancel a Mailbox

If you no longer need a Mailbox, you must submit a cancellation request through the support ticket system in your PhotoBiz account.

Canceling a Mailbox permanently deletes the email address and all messages, contacts, calendar information, and other content stored in the Mailbox. Deleted mailbox content cannot be recovered.

Save any messages, contacts, calendar information, or other content you need before requesting cancellation.

For complete instructions, see How to Cancel Your PhotoBiz Mailbox.

Additional Options and Helpful Notes

Managing Multiple Mailboxes

Each Mailbox is managed separately. If you have more than one active email address, click the specific address under Current Mailboxes to access its settings.

Each Mailbox has its own inbox, password, storage, and user information.

Choosing an Email Address

A general address such as hello@yourdomain.com or info@yourdomain.com works well for standard business inquiries.

You can also create an address for a specific part of your business, such as:

bookings@yourdomain.com for appointment requests
orders@yourdomain.com for customer orders
studio@yourdomain.com for general studio communication

Changing the Email Address

You can update the first and last name associated with an existing Mailbox. Changing the portion of the email address before the @ symbol may require creating a different Mailbox.

Contact PhotoBiz Support if you need help changing an existing email address.

Troubleshooting or FAQs

I do not see the Go to Webmail button. What should I do?

The Go to Webmail button appears when you have an active Mailbox set up in your account. If you recently purchased a Mailbox but have not completed setup yet, finish setting up the mailbox first.

Where do I send and receive emails?

Click Go to Webmail from the MAILBOX section of your PhotoBiz control panel. Webmail is where you send, receive, and manage your email.

Can I change my mailbox password?

Yes. Go to MAILBOX, then click the email address listed under Current Mailboxes. From there, you can update the mailbox password.

For the full password reset walkthrough, see How Do I Reset My Mailbox Password?

Can I create another email address?

Yes. Click Add Mailbox from the Mailbox section to purchase and set up an additional branded email address using your domain name.

Can I manage more than one Mailbox?

Yes. If you have multiple active mailboxes, they will appear under Current Mailboxes. Click the email address you want to manage to update settings for that specific mailbox.

How do I cancel a Mailbox?

Mailbox cancellations must be requested through a support ticket from your PhotoBiz account. Cancellation permanently deletes the Mailbox and its stored content.

See How to Cancel Your PhotoBiz Mailbox for the complete cancellation process.

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