What Happens If My PhotoBiz Payment Fails?

PhotoBiz automatically attempts to charge the credit card on file for your membership on your renewal date, whether you are on a monthly or annual plan. If a payment fails, your account is not shut down immediately. A built-in 14-day grace period allows time to resolve billing issues while the system retries the charge. For annual memberships, the system may convert the account to monthly billing to help prevent downtime. This article explains how payment retries work and what happens at each stage.

Understand How Membership Charges Work

PhotoBiz attempts to charge the credit card on file on your membership renewal date. This renewal occurs monthly or annually depending on your account type.

If the charge is successful, a confirmation email is sent to the email address you use to log into your account. All receipts and past charges are available in your Billing History section.

What Happens After the First Failed Payment

If your card is declined on the renewal date, your account enters a 14-day grace period. Your website and services remain active during this time.

An automatic email is sent to the login email address on your account notifying you that the charge was attempted and declined. After the first failed attempt, the system waits seven days before attempting the charge again.

You can log into your account at any time during the grace period to update the card on file or manually retry the payment.

Second and Third Payment Attempts

Seven days after the first failed attempt, PhotoBiz automatically tries to process the membership charge again.

If the card fails a second time, another email notification is sent. The system then waits an additional seven days before making a third attempt.

For annual members, the system automatically attempts to convert the account to monthly billing on the third attempt. This conversion is designed to help process a smaller charge and avoid website downtime when possible.

Standby Status, Reactivation, & Pricing Changes

If the third payment attempt fails, your website will go offline and your account will be placed into standby status after the 14-day grace period ends.

You can reactivate your account at any time within 180 days, which is six months from the standby date. Once payment is successfully processed, your website and services are reinstated.

If your account had custom pricing and it goes offline, reactivating the account will reset the membership to standard pricing at the time of reactivation. Custom pricing is not automatically restored after an account enters standby.

Helpful Notes

You can update your credit card information or retry the charge at any time from your account dashboard.
Payment receipts and confirmation emails are always available in your Billing History.
Contacting your bank can help resolve declines related to authorization or fraud protection.
To avoid pricing changes, update your billing information during the grace period before the account goes offline.

Troubleshooting or FAQs

Will my website go offline immediately after a failed payment?
No. Your website remains active throughout the 14-day grace period and is only taken offline after the final failed attempt.

What happens if my annual payment fails but the monthly conversion succeeds?
If the account converts to monthly billing and the payment is successful, your account remains active without interruption.

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