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How to Add SRV Records in PhotoBiz

July 08, 2025 | By: PhotoBiz Knowledge Base

How to Add SRV Records for Custom Services in PhotoBiz

If you're using PhotoBiz Version 9 or higher and your domain’s DNS is managed through AWS Route 53, you can add SRV records directly from your PhotoBiz account. These records are typically used for custom services like VoIP, SIP, messaging, and other third-party tools that rely on service-based routing.

What Is an SRV Record?
An SRV (Service) record is a type of DNS record used to define the location (hostname and port number) of servers for specific services. You may need to add SRV records when connecting your domain to platforms like Microsoft Teams, Skype for Business, or certain email or voice communication tools.

IMPORTANT: DNS management is only available if your domain is using AWS (Route 53) name servers. If your domain is still on our legacy Rackspace name servers, you won’t see the DNS management option.

👉 Learn More: How to Upgrade Your Domain Name Servers

STEP ONE

Log in to PhotoBiz and Open Domain Settings

  • Log in to your PhotoBiz account.
  • From the left-hand menu, click DOMAINS.

STEP TWO

Open the DNS Zone Editor

  • In the Domains panel, locate your domain.
  • Click MANAGE DNS next to your domain name.

STEP THREE

Add a New DNS Record

  • Click the NEW DNS RECORD button.

STEP FOUR

Enter Your SRV Record Details
Your service provider will give you the exact details to enter. Each SRV record typically includes:

  • Service: The name of the service (e.g., _sip)

  • Protocol: Usually _tcp or _udp

  • Name: The domain or subdomain the record applies to

  • Priority: Lower numbers are higher priority

  • Weight: Used for load balancing (often set to 0)

  • Port: The port the service uses (e.g., 5060)

  • Target: The hostname the service should point to

⚠️ Be sure to enter all fields exactly as provided by your service provider. Mistakes can cause the service to fail or behave unpredictably.

THAT'S IT

DNS Changes May Take Time

Most updates go live within a few minutes, but full propagation across the internet can take up to 48 hours.

Need Help?

If you’re unsure about what to enter—or would rather have us do it for you—our Passionate Support Team is happy to help.

Contact Us:

  • Phone: 844-353-3412
  • Live Chat (inside your account)
  • Submit a Support Ticket

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM EST

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