If you need assistance with your PhotoBiz account, there are three convenient options available:
By Phone: You can call us toll-free at 1.866.463.7620, during our business hours from Monday to Friday, 9 am to 6 pm Eastern Standard Time.
If you prefer to use live chat or email communication, log into your PhotoBiz account and click on the PhotoBiz Assistant in the bottom right corner of any page in your PhotoBiz account control panel to initiate the process.
By Live Chat: Utilize the live chat feature within your account to connect with our support team in real-time.
By Email: For questions outside our live support hours or if you prefer email communication, you can submit a support ticket through your control panel. The guide below will walk you through how to submit a support ticket through your account.
STEP ONE:
Log into your PhotoBiz account and click on the Black & White question mark icon in the lower right corner of your account. This will open the PhotoBiz Assistant on the right side menu.
STEP TWO
Scroll down to create a support ticket. Your email address you use to sign into your account will be prefilled for where the reply to your ticket will be sent.
You will be asked to select which product that you need help with from the drop down menu as well as the subject.
You will also just need to include as much information as possible before you choose the option to submit.
After you click Send, one of our passionate team members will reach out to help with your questions during regular business hours: Monday-Friday 9am-6pm EST.
After you've submitted your support ticket to our team, you'll have a ticket number for a confirmation that your request has been submitted.
