How do I receive email notifications from my contact form submissions?

How to Set Custom Notification Emails for PhotoBiz Form Submissions

Overview

The PhotoBiz Form & Contract Builder sends email notifications when someone submits one of your forms. By default, these notifications are sent to the login/admin email address on your PhotoBiz account.

You can add a custom notification email address if you want submissions for a specific form sent somewhere else. You can also enter multiple email addresses if more than one person needs to receive submission alerts.

This guide walks you through how to update the Email Notification setting for an individual PhotoBiz form.

PRO TIP

Before using a custom email address for form notifications, log in to that email account and add the following email address to your contacts or safe senders list:

emailsupport@mailbiz1.photobiz.com

This helps whitelist the PhotoBiz notification server and can reduce the chance of form submission emails being filtered into spam or junk folders.

STEP ONE

Log in to your PhotoBiz account and click FORMS in the left-side menu. This will open your Forms Dashboard, where you can manage your forms, contracts, questionnaires, and form settings.

STEP TWO

At the top center of the Forms Dashboard, click FORMS to access your list of forms.

STEP THREE

Locate the form you want to update and click the form name to open it.

If you have multiple forms or form categories, use the search bar on the right side of the Forms control panel to quickly find the form by name.

STEP FOUR

Click the gear icon toward the top right corner of the form editor, then click Settings. This will open the settings area for the selected form.

FINAL STEP

Under Email Notification, enter the email address where you want to receive form submission alerts. Then scroll to the bottom of the page and click Save Changes.

New submissions for this form will now send notification emails to the email address entered in the Email Notification field.

If you leave the Email Notification field blank, PhotoBiz will send form submission notifications to the login/admin email address on your account. A blank field does not turn off notifications.

PRO TIP:
You can enter multiple email addresses by separating them with a comma. This is helpful if you want form submissions sent to more than one person.

Additional Options and Helpful Notes

Email notification settings are managed separately for each form. Updating this setting on one form does not automatically update notification settings for your other forms.

You can enter multiple email addresses in the Email Notification field by separating each address with a comma. This is helpful if you want submissions sent to more than one person, such as a studio manager, assistant, or team inbox.

Troubleshooting Form Notification Emails

If you are not receiving form submission notifications, first check the Email Notification field for that specific form.

If the field is blank, notifications are being sent to the login/admin email address on your PhotoBiz account. Check that inbox, including the spam, junk, promotions, or quarantine folders.

If you added a custom email address, confirm that the address was entered correctly. If you entered multiple email addresses, make sure each address is separated by a comma.

You should also add emailsupport@mailbiz1.photobiz.com to your email contacts or safe senders list. This helps your email provider recognize PhotoBiz form notifications as expected messages.

If you still are not receiving notifications, contact PhotoBiz Support. Your email address may need to be reviewed if messages are being blocked or marked as non-deliverable.

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