Troubleshooting Client Gallery Access Issues
If your client is having trouble opening a gallery or didn’t receive their invitation email, here are a couple of quick things to check:
Open Button Is Not Responding
If a client says the “Open” button isn’t working, make sure you sent them the correct link.
DO THIS INSTEAD:
Always use the Share button in the upper right corner of your Client Gallery event when copying a link to send to a client. This ensures you’re sending the client-accessible link, not the internal preview link from your control panel.
Why this matters:
The preview link from the top of the event bypasses email collection and password settings, and it may not work properly when shared externally.
Client Did Not Receive Email Invitation
If a client reports they didn’t receive their email invitation, follow these steps:
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Go to the CONTACTS section in your PhotoBiz account and click on the client’s name.
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Check their contact record for any bounce alerts. If the email is marked as bounced, it means their email provider rejected the message.
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Click into the Email Invitations tab in the Client Gallery to view the status of the invitation:
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Delivered – The email was successfully sent.
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Opened – The client opened the email.
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Clicked – The client clicked the link in the message.
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If the email was bounced, ask the client for an alternative email address or have them check their spam or junk folder. They should also mark PhotoBiz messages as safe.
Additional Tip:
Some email providers—especially those used by banks, universities, or private companies—may block automated emails. If your client still isn’t receiving the message, you can click the Share button inside the event and copy the direct link. Then, email it to your client from your personal or business email address to ensure delivery.
