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How To Reset A User Password

By: PhotoBiz Knowledge Base

How to Reset a User (Team Member’s) Password in PhotoBiz

If you have added team members as Users to your PhotoBiz account and they cannot access their login, you can send them a password reset email from inside your control panel.

In most cases, team members can reset their own password by clicking Forgot Password on the PhotoBiz login page. If they are unable to complete that process, the primary account login can send a reset email directly.

This guide walks you through how to request a password reset for a user in your PhotoBiz account.

STEP ONE

Log into your PhotoBiz account and click MY ACCOUNT in the left-side menu. This opens your My Account control panel.

STEP TWO

Click USERS at the top center of your My Account control panel.

You will see a list of all users who have access to your account.

STEP THREE

Click on the user’s name to open their profile settings.

This allows you to manage that specific user’s access and login details.

FINAL STEP

In the right-side menu that opens, click the RESET PASSWORD button.

A password reset email will be sent to the email address associated with that user’s login. The user can then follow the instructions in the email to create a new password.

Helpful Notes

  • The reset email is sent to the email address listed on the user’s profile.

  • If the user does not receive the email, ask them to check their spam or junk folder.

  • Only the main account login or users with proper permissions can send a password reset.

  • If a team member can access the login page, they should first try the Forgot Password option before requesting assistance.

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