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How To Change A User 2FA Method

By: PhotoBiz Knowledge Base

How to Change a User’s Two-Factor Authentication (2FA) Method in PhotoBiz

If you have added team members to your PhotoBiz account, you can manage their login security settings at any time. This includes updating their two-factor authentication (2FA) method.

Two-factor authentication adds an extra layer of protection when a user logs in. You can choose whether a user receives their verification code by phone or email.

This guide walks you through how to update the 2FA method for a user on your account.

STEP ONE

Log into your PhotoBiz account and click MY ACCOUNT in the left-side menu.

This will open your My Account control panel.

STEP TWO

Click USERS at the top-center of the My Account control panel.

You will see a list of all users who have access to your account.

STEP THREE

Click on the name of the user whose two-factor authentication method you want to update.

This will open that user’s profile settings.

FINAL STEP

In the right-side settings panel, locate the 2FA Method option.

Choose either PHONE or EMAIL as the authentication method. Then click SAVE CHANGES at the bottom of the panel to apply the update.

Once saved, the user will receive their verification codes using the newly selected method the next time they log in.

Please Note: Clients outside of the North America will only have the option for Email 2FA. 

Important Notes

  • Clients located outside of North America will only have the option to use Email for two-factor authentication.
  • The user may need to log out and back in for the change to fully apply.
  • If the user is attempting to login, be sure to advise them to refresh the login page so the new 2FA method is attempted on their login page. 
  • Make sure the user’s phone number or email address is correct before saving changes.
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