How To Remove A Contact From The Unsubscribed List

How to Remove a Contact from the Unsubscribe List

Overview

If a contact previously unsubscribed from your marketing emails but now wants to receive them again, you can update their email preference inside your PhotoBiz Contacts area. This removes the unsubscribe status from the contact record so they can receive marketing campaigns, automations, and email invitations again.

Before updating this setting, make sure the contact has clearly given you permission to resume receiving marketing emails. This helps protect your business and keeps your email marketing practices aligned with permission-based email standards.

Contacts may also be able to resubscribe themselves from a previous email marketing campaign if they still have access to one of your emails.

Prerequisites

Before you manually resubscribe a contact, make sure you have direct permission from the contact. You should only remove a contact from the unsubscribe list if they have specifically asked to receive emails from you again.

STEP ONE

This opens your Contacts area, where you can search for and manage contact records.

STEP TWO

Use the search bar to look up the email address of the contact you want to check.

Searching by email address is usually the best option because it helps you locate the correct contact record, especially if you have multiple contacts with similar names.

STEP THREE

Click the contact’s name to open their contact details.

If the contact previously unsubscribed from your emails, you will see an unsubscribe date listed in their contact record.

STEP FOUR

Click the pencil icon next to the unsubscribe date.

This opens the email preference setting so you can update the contact’s unsubscribe status.

STEP FIVE

From the dropdown menu, change the status to No Answer.

This removes the unsubscribe status from the contact record. Only make this change if the contact has given you permission to send them marketing emails again.

STEP SIX

Check the box that says:

“By updating this preference I certify the contact has given their permission to receive emails.”

This confirms that the contact has given you permission to resubscribe them.

FINAL STEP

Click Save to confirm your changes.

Once saved, the contact will be removed from your unsubscribe list. They can now receive your marketing emails, automations, and email invitations again.

Additional Options or Helpful Notes

A contact can also resubscribe themselves from a previous email marketing campaign they received from you.

To do this, the contact must open a previous email campaign using the same email address that was unsubscribed. They can click the unsubscribe link in that email, then update their email preferences by choosing:

My email preferences: I want to continue receiving emails

This option allows the contact to confirm their own email preference without you manually updating their contact record.

Only update a contact’s unsubscribe status manually when the contact has clearly asked to receive emails from you again. For best results, keep a record of the contact’s request to resubscribe, such as an email, form submission, or written message.

If a contact is unsure why they stopped receiving emails, check their contact record first to confirm whether they unsubscribed. If they did not unsubscribe, the issue may be related to their email address, spam folder, mailbox settings, or email delivery.

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