Why Does My Form Say “Form Closed”?
Seeing a “Form Closed” message in PhotoBiz? Don’t worry—this usually just means one setting needs a quick update. Here’s a simple checklist to help you get your form open and ready for submissions again.
✅ Check the Form Link
Make sure you're sharing the correct link to your form.
To verify:
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Go to your form in PhotoBiz.
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Click the SHARE button.
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Either:
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Send it as an email invitation, or
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Copy the direct link to share manually.
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Guide: How to Share a Form
Check for an Expiration Date
Your form may have an expiration date that has already passed.
To check:
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Open the form settings.
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Look for the Expiration Date field.
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Remove or update the date if needed.
Check Form Submission Limits
You may have set a limit on the number of submissions allowed.
To check:
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Go to the form settings.
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Look for the Submission Limit field.
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Increase or remove the limit if it's been reached.
Check Form Payment Block
If your form includes a payment option, your merchant may be disconnected or inactive.
To check:
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Open your form.
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Confirm that your payment block is connected to an active merchant account.
Guide: How to Add a Merchant
Check Submission Limits on Your Account
PhotoBiz accounts include 500 form submissions per month by default.
To check:
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Go to your account home page.
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Look for your monthly submission usage.
If you've hit the limit, you can purchase more.
Check File Uploads and Storage
If your form includes a file upload field, your account may be out of storage.
To check:
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Go to your account storage settings.
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Make sure you have enough space available for new uploads.
Guide: Add Additional File Storage
