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Troubleshooting User Login Issues on PhotoBiz

February 04, 2026 | By: PhotoBiz Knowledge Base

Troubleshooting User Login Issues in PhotoBiz

PhotoBiz Users allow you to give team members, assistants, and service providers secure access to your account with specific permission levels. In some cases, users may have trouble logging in due to email, password, or verification issues. This guide outlines the most common login problems PhotoBiz Customer Support assists with and how to resolve them quickly.

By following the steps and checks below, you can usually get your user logged in without needing to contact support.

User Did Not Receive the Initial User Invitation Email

When you add a new user to your PhotoBiz account, they receive an invitation email to set up their login.

If the user did not receive this email:

  • Ask them to check their spam, junk, promotions, or other filtered folders

  • Confirm the email address was entered correctly when the user was created

  • If the email cannot be located, you can either:

    • Send a password reset to that user, or

    • Delete the user and re-add them as a new user to trigger a new invitation email

Incorrect Email Address Used At Login

Each PhotoBiz user must log in using the exact email address that was added to the account.

To resolve this issue:

  • Confirm which email address was used when the user was created

  • Make sure the user is logging in with that same email address

  • Remind users that email addresses are unique per user and cannot be substituted

Invalid Email Address

If a user’s email address is invalid or no longer accessible, they will not be able to:

  • Log in successfully

  • Receive password reset emails

  • Complete two-factor authentication (2FA) verification

To fix this:

  • Confirm the email address is valid and active

  • Make sure the user has access to that inbox

  • Update the user’s email address if needed so they can receive login and security emails

Incorrect Two-Factor Authentication (2FA) Phone Number

If your account uses two-factor authentication, users must receive a verification code by text message when logging in.

If the user cannot receive their 2FA code:

  • Verify the phone number on the user account is correct

  • Confirm the phone number can receive SMS/text messages

  • Update the phone number if the user has changed devices or carriers

When to Contact Support

If you have checked all of the items above and your user is still unable to log in, PhotoBiz Customer Support can assist you directly with troubleshooting and account access.

We're available Monday - Friday 9am - 6pm EST at 866.463.7620.

Learn More: 5 Reasons To Use PhotoBiz Users & Permissions
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