If you have a client that wasn't able to download their images from the event you set up in your PhotoBiz client galleries, it's very easy to send a new download link to them. This guide will walk you through the steps on how to send a new download link.
STEP ONE
Log into your PhotoBiz account and click on CLIENT GALLERIES in the left side menu.
STEP TWO
Click on the EVENT NAME that you want to send a download link from.
STEP THREE
Click on the DOWNLOAD GALLERY ICON on the upper right side of the Client Galleries event.
FINAL STEP
Enter your customer's email address or separate multiple email addresses with a comma. Choose which resolution you'd like to send the files in for your customer's to download them.
You can choose between 3 options for your downloads.
- Web Size - Low Resolution Images will be a max of 1500 x 865 pixels and 72 dpi
- Web Size - High Resolution Images will be a max of 3000 x 1730 pixels and 72 dpi
- Original Files: This is a premium upgrade on some accounts that allows you to offer digital images at their original size (up to 50MB). To learn how to add this feature to your account, please click here.
Select which galleries you're going to send. Once you've made your selections, click on SEND FILES and this will send a new link to your customer's so they can download their files.
Your clients will get an email with your branding information and a new 7 day expiration on a link to download their images.
Important Note: The 7-day expiration date can't be changed but you can send a new link as often as you need to. You can also track your client's activity to see if they've downloaded their images in the ACTIVITY section on your Client Galleries control panel.
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