How to Delete an Email Campaign Category

How to Delete an Email Campaign Category in PhotoBiz

Overview

Campaign categories help you organize email campaigns in the PhotoBiz Marketing Dashboard. If you no longer need a campaign category, you can delete it after removing all campaigns stored in the category and deleting its related tracking history.

Both actions are required before PhotoBiz will allow you to delete the campaign category. Keep in mind that deleted tracking history cannot be recovered.

This guide walks you through accessing the Campaign Builder, clearing the category, deleting its tracking history, and removing the category from your account.

STEP ONE

STEP TWO

From the Marketing Dashboard, click EMAIL CAMPAIGNS to open the Campaign Builder.

The Campaign Builder is where you can create, organize, and manage your email campaigns and campaign categories.

STEP THREE

Click the CATEGORY NAME of the campaign category you want to delete. This opens the category so you can review the campaigns currently stored inside it.

STEP FOUR

Move or delete every campaign stored in the category. The campaign category must be completely empty before it can be deleted.

If you want to keep a campaign, move it to another campaign category before continuing. If you no longer need the campaign, you can delete it.

STEP FIVE

Click TRACKING at the top of the Campaign Builder and delete the tracking history associated with the campaign category you want to remove.

Deleting the tracking history is required before the campaign category can be deleted.

Important: Tracking history cannot be recovered after it has been deleted. Make sure you no longer need the tracking information before removing it.

After deleting the tracking history, return to the Campaign Builder.

FINAL STEP

Locate the campaign category you cleared and click the TRASH CAN icon to the left of the category name.

Once the category contains no campaigns and its tracking history has been deleted, PhotoBiz will allow you to delete the campaign category.

Additional Options or Helpful Notes

You can move campaigns you want to keep into another campaign category instead of deleting them.
Removing campaigns from a category and deleting tracking history are separate requirements.
Tracking history must be deleted before the campaign category can be removed.
Deleted tracking history cannot be restored.

Troubleshooting or FAQs

Why can't I delete my campaign category?

PhotoBiz requires you to clear the campaign category before it can be deleted. Move or delete every campaign stored in the category, then delete the related tracking history from TRACKING.

Once both requirements are complete, return to the Campaign Builder and delete the category.

Do I have to delete my campaigns to delete the category?

No. If you want to keep a campaign, move it to another campaign category. The category you want to delete simply needs to be empty.

Do I have to delete the tracking history?

Yes. The related tracking history must be deleted before PhotoBiz will allow you to delete the campaign category.

Can deleted tracking history be recovered?

No. Once tracking history has been deleted, it cannot be recovered. Review the tracking information before deleting it if you may need it for your records.

Need Help?

Support Hours: Monday to Friday, 9am to 6pm EST

Phone: 866.463.7620

Support Channels: Phone, Live Chat, Support Ticket

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