How to Activate SSL Encryption on Your PhotoBiz Website

Overview

SSL encryption allows your PhotoBiz website to load securely using HTTPS. It encrypts the connection between your website and your visitors’ browsers and helps prevent browsers from displaying a “Not Secure” warning.

SSL is included with all PhotoBiz 9 websites at no additional cost. Older PhotoBiz website versions, including HTML5 Portfolio and Legacy Builder, do not support SSL.

This guide walks you through enabling SSL for the domain connected to your PhotoBiz 9 website and explains what to expect while the certificate is activated.

Not sure which version of PhotoBiz you are using? See How to Check Which PhotoBiz Version You’re Using.

Prerequisites

Before you enable SSL, make sure:

Your domain is set up in your PhotoBiz account.
Your domain is pointing to your PhotoBiz 9 website.
Your PhotoBiz 9 website is online on the domain.

SSL cannot be activated until the domain is connected to an active PhotoBiz 9 website.

STEP ONE

Locate the domain connected to your PhotoBiz 9 website. This is where you can manage the domain and activate SSL encryption.

FINAL STEP

Locate the SSL activation section for your domain.

Check the box that says I understand this change is not reversible and will take effect immediately. Then click Enable SSL to begin generating the SSL certificate for your domain.

Once the certificate is active, your PhotoBiz website will load securely using HTTPS. You do not need to enable SSL separately for individual pages.

What to Expect After Enabling SSL

SSL activation is not always immediate. It can take 24 to 72 hours for the certificate to become fully active.

During this time:

Your website may temporarily continue to display a “Not Secure” message.
Your Website Preview in the PhotoBiz control panel may temporarily be unavailable and appear blank.
You may see a connection failure message while the SSL certificate is being applied.

Your website content remains saved during this process. Once the SSL certificate is active on your domain, your secure website connection and Website Preview will return normally.

If Your Website Still Shows “Not Secure”

If more than 72 hours have passed and your website is still not loading securely, check that your domain is active and pointing to your PhotoBiz 9 website.

SSL may also need attention after changes involving your domain or website connection.

For additional troubleshooting, see Why Is My Website Not Secure?

If you are unsure whether your domain or SSL settings are configured correctly, the PhotoBiz Support Team can help review your setup.

Helpful Notes

SSL is included with PhotoBiz 9 websites at no additional cost. You do not need to purchase a separate SSL certificate.
SSL applies to the domain connected to your website. You do not need to configure HTTPS page by page.
Older PhotoBiz website versions, including HTML5 Portfolio and Legacy Builder, do not support SSL. You must upgrade to PhotoBiz 9 before SSL can be activated.
Browser security icons and messages can vary by browser. The important indicator is that your website loads using https://www. once SSL is active.

Need Help?

Support Hours: Monday to Friday, 9am to 6pm EST

Phone: 866.463.7620

Support Channels: Phone, Live Chat, Support Ticket

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