Troubleshoot Image Quality Issues on Your PhotoBiz Website

How to Troubleshoot Image Quality and Display Issues on Your PhotoBiz Website

Overview

If an image on your PhotoBiz website looks blurry, pixelated, washed out, discolored, cropped incorrectly, or different from the original file, there are several things you can check.

PhotoBiz automatically optimizes uploaded images for web display, but the appearance of an image can also be affected by its original quality, compression, color profile, file format, and the Website Builder layout where it is displayed.

This guide covers the most common image quality and display issues and explains how to troubleshoot them.

Before You Troubleshoot

PhotoBiz automatically creates optimized versions of uploaded images for online display. You do not need to resize every image to a specific pixel dimension before uploading it.

If you have questions about PhotoBiz image dimensions, upload file-size limits, Banner layouts, or Client Gallery downloads, see Recommended Image Sizes for PhotoBiz Websites and Client Galleries.

For most photographs, you should also:

Use JPG for standard photographic images.
Save images using the sRGB color profile.
Export from your original edited image whenever possible.
Avoid excessive JPG compression.
Preview the exported file before uploading it to PhotoBiz.

If Your Images Look Blurry or Pixelated

A blurry or pixelated image is usually caused by the original image being too small, excessive compression, or the image being displayed larger than the available detail in the source file.

Start by checking the image before you upload it. If the file already appears soft, pixelated, or heavily compressed when viewed at full size, uploading it to your website cannot restore missing image detail.

You should also avoid repeatedly editing and resaving the same JPG file. JPG uses compression each time the image is saved, which can gradually introduce visible artifacts and reduce image quality.

Whenever possible, export a fresh JPG from your original edited image.

If Your Images Look Washed Out, Dull, or Have the Wrong Colors

Unexpected colors are often related to the image's color profile.

For web display, we recommend saving photographs using the sRGB color profile. sRGB is widely supported by web browsers and devices and provides the most consistent results for images displayed online.

Images prepared using other color spaces, such as Adobe RGB, ProPhoto RGB, or CMYK, may appear different when viewed online.

If you need to convert multiple images to sRGB, see:

How to Batch Convert My Images to sRGB

Keep in mind that different monitors, phones, tablets, and display calibration settings can reproduce colors differently. If an image looks unusual on one screen, compare it on another device before making changes to the original file.

How to Save Images for Web Display

If you use Adobe Photoshop, you can prepare your images using Export As or Save for Web.

These tools allow you to control the image format, dimensions, compression, and color profile before uploading your image.

For detailed instructions, see:

How to Save Files for Use on the Web with Photoshop

When exporting a JPG, use enough quality to preserve image detail without applying excessive compression. Heavy JPG compression can create visible artifacts, especially around fine details, gradients, text, and areas with strong contrast.

If Your Image Looks Cropped or Cut Off

Cropping is different from image quality.

Some Website Builder layouts use a specific shape or area for displaying an image. The image may be cropped so it fills the available space, especially in layouts such as banners or other fixed-shape image displays.

Because PhotoBiz websites are responsive, the visible portion of an image can also change based on the visitor's screen size, browser window, or device orientation.

If an image looks sharp but an important part of the photograph is being cut off, the issue is most likely related to the Website Builder layout rather than the quality of the uploaded file.

For more information about how different layouts display images, see Recommended Image Sizes for PhotoBiz Websites and Client Galleries.

JPG vs. PNG

For most photographs, JPG is the recommended file format. JPG provides a good balance between image quality and file size for photographic images.

Use PNG when you need transparency or when uploading certain logos, graphics, or design elements.

PNG files are generally much larger than JPG files and are usually not necessary for standard photography.

Graphics and Images That Contain Text

Graphics containing text, pricing information, promotional designs, or other small details may behave differently from standard photographs when displayed responsively.

If text inside an uploaded image appears blurry or difficult to read, the image may be getting resized to fit the available area.

Whenever possible, use Website Builder content blocks for important written information instead of placing large amounts of text inside an image. This makes your content easier to read on mobile devices and more accessible to search engines and screen readers.

PhotoBiz Upload File Size Limits

Your Website Package allows files up to 4 MB to be uploaded to your PhotoBiz account.

If your account includes the Original Files upgrade, you can upload files up to 50 MB.

The Original Files upgrade increases the maximum file size you can upload and store. It does not mean that larger files will automatically display with better quality on your website. You should still optimize images appropriately for web display.

If You Replace an Image but Still See the Old Version

Your browser may temporarily display a cached version of an image or webpage after you make a change.

Refresh the page and check the image again. You can also open the website in a private or incognito browser window or view it in another browser or device.

If the updated image appears correctly there, your browser was most likely displaying a previously stored version.

What to Do If Images Upload Out of Order

If your images appear in an unexpected order after uploading, the issue is usually related to the file names rather than image quality.

Using consistent file names before uploading makes it easier to maintain a predictable numerical or alphabetical sequence.

If you need to rename multiple files at once, see:

How to Batch Rename My Files

Quick Troubleshooting Reference

Blurry or pixelated: Check the original image quality and JPG compression.
Washed out, dull, or unexpected colors: Make sure the image uses the sRGB color profile.
Cropped or cut off: Check the Website Builder layout and how it displays the image responsively.
Looks different on another screen: Compare the image on another device. Display calibration can affect how colors and brightness appear.
Old image still appears after replacement: Refresh the page or check it in a private browser window.
Images appear in the wrong order: Review the file names and rename them before uploading if needed.

Need Help?

If you've checked your image settings and still have questions about how your images appear on your PhotoBiz website, our Passionate Support team is happy to help.

Support Hours: Monday to Friday, 9am to 6pm EST

Phone: 866.463.7620

Support Channels: Phone, Live Chat, Support Ticket

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