How Do I Reconnect Square as a Merchant?

How to Reconnect Your Square Account in PhotoBiz

If Square payments are not processing in your PhotoBiz account, reconnecting your Square merchant is the most common and effective fix. This resolves issues such as the s296 error, missing Location ID, authorization errors, or checkout failures on forms, invoices, and online orders.

This guide walks you through reconnecting Square, confirming the connection is active, and testing payments to ensure everything is working properly.

Reconnecting Square does not delete past transactions, order history, or customer data.

Quick Check: Is Square Experiencing an Outage?

Before reconnecting, confirm that Square is not experiencing a system-wide outage.

Visit Square’s status page:
https://www.issquareup.com

If Square is down, payments will fail regardless of your connection status. Wait until Square services are restored, then test again.

If Square is operating normally, continue below.

Before You Begin

Make sure you have:

Access to your PhotoBiz account
Your Square login credentials
Admin-level permissions in Square to approve third-party access

If you recently changed your Square password, updated two-factor authentication, or modified business permissions, reconnecting is required to restore access.

STEP ONE

Log into your PhotoBiz account and click ECOMMERCE from the left-side menu.

STEP TWO

At the top of the ECommerce control panel, hover over PAYMENT and click MERCHANTS from the dropdown menu.

STEP THREE

Click directly on your Square merchant. In most accounts, this is labeled Credit Card – Square.

STEP FOUR

On the merchant settings page, click the RECONNECT button.

STEP FIVE

A new window will open prompting you to log into your Square account.

When Square asks for permission to update access for PhotoBiz, click ALLOW to continue.

You will see a confirmation message once the connection is successful.

FINAL STEP

Return to your PhotoBiz Merchant Settings. Set Active to YES, then click SAVE CHANGES at the bottom of the page. Once connected, a Location ID will appear. This confirms the Square connection is updated, active, and working properly.

Important: Client Must Refresh the Payment Page

After reconnecting Square, your client must refresh the page where they are entering payment information.

This includes:

Invoice payment screens
Forms with payment fields
Checkout pages for online orders

Once refreshed, the client can re-enter their payment details and submit successfully.

Helpful Notes

Reconnecting Square does not interrupt existing orders, customer data, or transaction history.
If a Location ID does not appear after reconnecting, repeat the reconnection steps to refresh the connection.
If you manage multiple Square locations, PhotoBiz automatically uses the Location ID selected during reconnection.
Clients who were unable to complete checkout before reconnecting only need to refresh the page and re-enter their payment information.

Troubleshooting: Payments Still Failing After Reconnecting Square

If payments are still failing after reconnecting your Square account, the next recommended step is to remove Square as a merchant and add it back to PhotoBiz. This fully resets the connection and resolves cases where reconnecting alone does not apply updated permissions.

What to Do

First, remove Square from your PhotoBiz account by selecting the checkbox next to the Square merchant in your merchant list and clicking the delete option.

Next, add Square back as a new merchant using the same Square account you already have. During setup, log into Square and approve access when prompted.

Once Square is added, confirm the merchant is set to Active and that a Location ID is displayed in your merchant settings.

What This Affects

Removing and re-adding Square does not delete your Square account, transaction history, or customer data. It only resets the connection between PhotoBiz and Square.

After Square is re-added, your client must refresh the payment page and re-enter their payment details before trying again.

If payments are still unsuccessful after completing these steps, contact PhotoBiz Support for further assistance.

Previous Post Next Post

What are the available merchants that I can use?

February 2, 2026

How do I set up Square as a merchant?

May 14, 2025

How to Resolve "Key [LOCATIONID] Doesn't Exist" Error

April 8, 2025

How Do I Set Up A New Merchant?