Troubleshooting PhotoBiz Mailbox Attachment Downloads

If you’re having trouble downloading attachments from your mailbox using webmail, the issue is often related to your browser cache.

Start by clearing your browser’s cache and cookies. Then fully close and restart your browser. After logging back into your Mailbox webmail inbox, you should be able to download attachments without any issues.

Helpful Guides for Popular Browsers

Use the appropriate guide below to clear your cache and cookies:

• Google Chrome

• Safari

• Mozilla Firefox

• Microsoft Edge

If the issue continues after clearing your cache, try using a different browser or device to confirm whether the problem is browser-specific. If you still need help, contact support for further assistance.