How Can My Clients Send Me Files?

How to Add a File Upload Field to a PhotoBiz Form

The PhotoBiz Form & Contract Builder allows you to create forms that collect information from leads and clients. In addition to standard form fields, you can allow clients to upload files directly through your forms. This is helpful when you need clients to submit images, documents, or other supporting files. This guide walks you through how to add a file upload field, explains upload limits, and shows how uploaded files affect your account storage.

When to Use the File Upload Option

Adding a file upload field is useful in many common workflows, including:

Client questionnaires that require headshots or reference photos
Custom product or print orders that require image files
Job or assistant applications that require resumes or documents

Accepted File Types

Clients can upload the following file types through PhotoBiz forms:

Images

JPG
JPEG
PNG
GIF
ICO
SVG

Documents

PDF
PSD
DOC
DOCX
XLS
XLSX

Other File Types

ZIP
TTF
OTF
WOFF2
MP3
JS
CSS

STEP ONE

Log into your PhotoBiz account and click FORMS from the left-side menu to open the Form & Contract Builder.

STEP TWO

Click on the form you want to edit, or create a new form if needed. This opens the form editor where you can add or adjust fields.

If you have multiple categories or pages of forms, you can use the search tool to locate your form by name.

STEP THREE

In the form editor, click the MISCELLANEOUS section and select FILE UPLOAD to add a file upload field to your form.

You can add a maximum of five File Upload blocks to a single form. Each File Upload block allows the client to upload one file, which limits each form submission to five uploaded files total.

What Happens with Uploaded Files?

When a client submits a form with uploaded files:

The files are saved to the client’s contact record in your PhotoBiz account
You receive the uploaded files in the form submission notification email

This allows you to access files both from your inbox and from the client’s contact profile at any time.

Files in Contacts

File Link in Form Submission Notification Email

File Upload Limits and Storage Behavior

Each form supports a maximum of five File Upload blocks, which limits submissions to five uploaded files at one time.

Files uploaded through forms count toward your account’s available file storage. This includes all files stored in your account, not just files uploaded through forms.

If a form includes File Upload blocks and your account does not have enough available storage to accommodate additional uploads, the form will not open for clients. When this happens, clients will see a form closed message, and no files can be uploaded.

Monitoring your available storage is especially important if you regularly collect large files, as insufficient space can prevent clients from accessing forms that include file uploads.

Managing Storage and Uploaded Files

Uploaded files remain stored in your account until you remove them.

To free up storage space, you can:

Remove files from form submissions, contact records, or other areas where files are stored
Purchase additional file storage from Premium Upgrades if you expect to collect uploads regularly

Removing files immediately frees up space and helps ensure future form submissions go through successfully. Before deleting files, confirm you no longer need them. Deleted files are permanently removed and cannot be recovered.

Delete Files From Submissions

You can delete individual files from submissions that you no longer need.

Delete Files From Contacts

You can delete files from contacts that have submitted them to free up space.

What Your Clients Will See

From the client’s perspective, the file upload field appears as a clearly labeled upload button within the form. Clients can select files from their device and submit them along with the rest of the form information.

Previous Post Next Post

How to Get Your Google ReCAPTCHA Keys

February 6, 2025

How Do I Set Up A New Merchant?

February 2, 2026

What are the different form fields I can use on my custom form?

May 20, 2024

How can I accept payments through a custom form?

April 24, 2025