How Can I See If Marketing Emails Bounced Back?

How to View Bounced Email Addresses in PhotoBiz Marketing

Overview

The Bounced section of the PhotoBiz Marketing Dashboard shows email addresses that could not receive messages sent from your account. This list includes delivery failures from Email Campaigns, Email Automations, and Email Invitations.

PhotoBiz automatically excludes bounced email addresses from future emails to help protect your sending reputation and improve email deliverability. This guide explains how to view your complete bounced email list, open the associated contact record, and review bounced addresses for an individual Email Campaign.

Understanding Bounced Emails

A bounced email is a message that the recipient’s email server could not deliver.

An email may bounce because:

The email address is incorrect
The email address is no longer active
The recipient’s inbox is full
The recipient’s email provider rejected the message
The receiving email server experienced a temporary issue

Bounced email addresses are automatically excluded from future Email Campaigns, Email Automations, and Email Invitations.

Important Information About Bounced Emails

Before removing a contact’s bounced status, check the email address for spelling mistakes or confirm the correct address with the contact. Removing the bounced status does not correct the original delivery problem.

If a future message is rejected by the recipient’s email server, the email address will automatically return to the bounced list.

Bounced and unsubscribed are separate email statuses. Removing a bounced status does not change a contact’s unsubscribe status. Contacts who have unsubscribed remain excluded from future Email Campaigns, Email Automations, and Email Invitations.

Related Guide: How To Remove Email Addresses From Your Bounced List

STEP ONE

This opens the Marketing Dashboard, where you can create Email Campaigns, manage Email Automations, and review email activity.

STEP TWO

Click TRACKING at the top of the Marketing Dashboard.

The Tracking section allows you to review sent campaigns, email engagement, unsubscribed contacts, bounced email addresses, and other marketing activity.

STEP THREE

Select BOUNCED from the dropdown menu, then click RUN SEARCH.

PhotoBiz displays email addresses that have bounced from Email Campaigns, Email Automations, or Email Invitations sent through your account.

FINAL STEP

Use the year filter to review bounced email addresses from a specific year.

Click a bounced email address to open the associated contact record. From the contact record, you can review the address, correct it when needed, and remove the bounced status after confirming that the address can receive email.

After you remove the bounced status, the contact may be included in future emails unless the contact has also unsubscribed. If a future message is rejected, PhotoBiz will automatically add the address back to the bounced list.

What to Do with a Bounced Email Address

Review the contact record before removing the bounced status. The correct action depends on why the email could not be delivered.

You may need to:

Correct a spelling mistake in the email address
Replace an outdated address with a verified email address
Confirm the correct address directly with the contact
Leave the bounced status in place when you cannot verify the address
Remove an outdated contact from your mailing list when appropriate

Do not repeatedly send messages to an address that continues to bounce. Repeated delivery failures can affect your sending reputation and the deliverability of future messages.

View Bounced Emails for a Specific Email Campaign

You can also review which email addresses bounced from an individual Email Campaign.

From the Marketing Dashboard, click TRACKING. Select EMAIL CAMPAIGNS from the dropdown menu, then click RUN SEARCH.

Find the campaign you want to review and click its name. Click the BOUNCED tab to see the email addresses that could not receive that campaign.

Use the main BOUNCED section when you want to review all bounced email addresses across Email Campaigns, Email Automations, and Email Invitations. Use the report for an individual campaign when you want to investigate the delivery results for one specific campaign.

Frequently Asked Questions

Does the Bounced section only show Email Campaign activity?

No. The Bounced section includes email addresses that bounced from Email Campaigns, Email Automations, and Email Invitations.

Why does PhotoBiz exclude bounced addresses from future emails?

PhotoBiz excludes bounced addresses to prevent repeated delivery failures. This helps protect your sending reputation and improve the deliverability of future messages.

Can I remove an email address from the bounced list?

Yes. Click the email address to open its contact record. Before removing the bounced status, correct the address or confirm that it can receive email.

Can an email address return to the bounced list?

Yes. If you remove the bounced status and a future message is rejected by the recipient’s email server, PhotoBiz will automatically mark the address as bounced again.

Does removing the bounced status remove an unsubscribe status?

No. Bounced and unsubscribed are separate statuses. A contact who has unsubscribed will remain excluded from future Email Campaigns, Email Automations, and Email Invitations.

Should I remove every bounced status?

No. Only remove the bounced status after correcting the email address or confirming that it is valid. Leave the status in place when you cannot verify that the address can receive email.

Need Help?

Support Hours: Monday to Friday, 9am to 6pm EST

Phone: 866.463.7620

Support Channels: Phone, Live Chat, Support Ticket

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