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Can I Cancel My Website Package and Keep My Domain and Mailbox?

Sep 3 2026 | By: PhotoBiz Knowledge Base

Can I Cancel My Website Package and Keep My Domain and Mailbox?

Overview

Yes. You can cancel or pause your PhotoBiz Website Package and continue to keep your domain, mailbox, or both active with PhotoBiz. This is helpful if you no longer need the PhotoBiz platform but want to keep your domain name registered, continue using your email service, or use your domain with a website hosted somewhere else.

Only a Domain, Mailbox, or both can remain active without a Website Package. If you want to continue using Client Galleries, Files and photo storage, ECommerce, Forms, Scheduler, Marketing, Quotes & Invoices, or other PhotoBiz features, your Website Package must remain active.

This guide explains what you can keep, how billing works, and how to contact PhotoBiz Support to make the change.

What Can I Keep Without a Website Package?

If you cancel or pause your PhotoBiz Website Package, you can keep:

  • Your domain only
  • Your mailbox only
  • Your domain and mailbox

Your account can remain active with any of these services without an active Website Package.

Domain-only, mailbox-only, and domain-and-mailbox accounts are billed annually. If your account is currently billed monthly, the services you keep will be billed annually beginning on your next billing date.

What Requires an Active Website Package?

Your Website Package must remain active if you want to continue using PhotoBiz features beyond your domain or mailbox.

This includes:

  • Client Galleries
  • Files and photo storage
  • ECommerce
  • Blog
  • Forms
  • Scheduler
  • Quotes & Invoices
  • Contacts
  • Marketing
  • Website Builder

PhotoBiz does not offer a separate Client Galleries-only or photo-storage-only plan.

If you only want to use PhotoBiz for Client Galleries, photo storage, or another included feature, you can keep your Website Package active and simply choose not to use the Website Builder or maintain a public PhotoBiz website.

How to Request This Change

To cancel or pause your Website Package while keeping your domain, mailbox, or both active, contact PhotoBiz Support.

You can:

Let Support know that you want to cancel or pause your Website Package and specify whether you want to keep your domain, mailbox, or both.

PhotoBiz Support will review your account and confirm which products will remain active.

Services You Can Keep Active

You may choose to keep:

  • Your domain only
  • Your mailbox only
  • Your domain and mailbox only

Your account can also be adjusted if you have other active PhotoBiz services, such as Client Galleries or other add-ons. Support can review your account with you and help confirm which products should remain active.

Billing After Your Website Package Is Canceled or Paused

Domain and mailbox services can remain active independently of your Website Package and are billed annually.

If your account is currently billed monthly and you keep only a domain, mailbox, or both, those active products will move to annual billing on your next billing date.

This allows you to keep your domain registration, email service, or both without maintaining an active Website Package.

Using Your Domain With Another Website Provider

You can keep your domain registered with PhotoBiz and use it with a website hosted by another company.

Before contacting PhotoBiz Support, ask your new website provider for the DNS settings required to connect your domain. PhotoBiz Support can then update the appropriate domain records for you.

Your new provider may give you settings such as:

  • Nameservers
  • A record
  • CNAME record
  • TXT record
  • MX records if your email service is also changing

If you are keeping your PhotoBiz Mailbox active, do not change your email records unless instructed to do so. PhotoBiz Support can update your website-related DNS records while keeping your existing mailbox settings in place.

Before You Cancel or Pause Your Website Package

If you currently use Client Galleries, Files, or other PhotoBiz features, make sure you have copies of any content you need before your Website Package is canceled or paused.

Client Galleries and PhotoBiz file storage require an active Website Package. You will not continue to have regular access to these features after the Website Package is removed or paused.

If you are unsure whether you still need your Website Package, contact PhotoBiz Support before making the change. We can review the services you use and explain what will remain available.

STEP ONE

Log in to your PhotoBiz account and click MY ACCOUNT in the left-side menu to review the products currently active on your account.

Before submitting your request, decide whether you want to keep your domain, mailbox, or both. If you still need access to Client Galleries, Files, ECommerce, Forms, Scheduler, Marketing, Quotes & Invoices, or other PhotoBiz features, your Website Package must remain active.

If you plan to use your domain with another website provider, contact that provider before submitting your request and ask for the DNS settings needed to connect your domain.

STEP TWO

Click the black and white question mark icon in the lower-right corner of your control panel.

This opens the support menu where you can submit a support ticket from your PhotoBiz account.

FINAL STEP

Use the support menu on the right side of your screen to submit your request. In the Production/Section field, select ACCOUNT. In the Subject Section field, select the best available option for your request, such as DOMAIN & EMAIL if you are keeping a domain or mailbox.

In the Description Section, state that you want to cancel or pause your PhotoBiz Website Package and specify whether you want to keep your domain, mailbox, or both. Include the domain name and mailbox address you want to keep, when applicable. If your domain will point to another website provider, include the DNS settings provided by that company.

Click Send when you are ready to submit the ticket. A confirmation message with your Ticket ID will appear after your request is submitted. Keep the Ticket ID for your records.

What Happens After the Change Is Made

Once your Website Package is canceled or paused, only the domain, mailbox, or both that you chose to keep can remain active without the Website Package.

Features that require an active Website Package, including Client Galleries and Files, will no longer be available for regular use.

If you kept your mailbox, your PhotoBiz email service can continue as long as the mailbox remains active and paid.

If you kept your domain, PhotoBiz can continue managing the domain registration. If Support pointed the domain to another website provider, the domain should begin loading the new website after the DNS changes finish processing.

Troubleshooting or FAQs

Can I cancel my website and keep Client Galleries?

No. Client Galleries require an active PhotoBiz Website Package. PhotoBiz does not offer a separate Client Galleries-only plan.

If you want to use PhotoBiz primarily for Client Galleries, you can keep your Website Package active and choose not to use the Website Builder.

Can I use PhotoBiz only for photo storage?

You can use your PhotoBiz account primarily for storing and managing files, but an active Website Package is still required. PhotoBiz does not offer a separate photo-storage-only plan.

Do I have to use the PhotoBiz Website Builder if I keep my Website Package?

No. You can keep your Website Package active to use Client Galleries, Files, ECommerce, Forms, Scheduler, or other included PhotoBiz features without actively using the Website Builder.

Will my domain be canceled if I cancel my Website Package?

No. Your domain can remain active without a Website Package as long as you choose to keep the domain service active and continue paying for it annually.

Will my mailbox keep working?

Yes. Your mailbox can remain active without your Website Package as long as you keep the mailbox service active and continue paying for it annually.

Can I keep both my domain and mailbox?

Yes. Your PhotoBiz account can remain active with only your domain and mailbox services.

Can I use my domain with a website outside PhotoBiz?

Yes. You can keep your domain registered with PhotoBiz and use it with a website hosted by another company. Provide PhotoBiz Support with the DNS settings required by your new website provider so we can update the domain for you.

What information does PhotoBiz need to point my domain to another website?

Ask your new website provider for the DNS settings required to connect your domain. These may include nameservers, an A record, a CNAME record, a TXT record, or other DNS records.

Will I still be billed after canceling my Website Package?

Yes. If you keep a domain, mailbox, or both, you will continue to be billed for those active services.

What if my account is currently billed monthly?

If you keep only a domain, mailbox, or both after canceling or pausing your Website Package, those products will be billed annually beginning on your next billing date.

Should I save my files before canceling or pausing my Website Package?

Yes. If you have images, documents, videos, or other files stored in your PhotoBiz account that you want to keep, make sure you have your own copies before your Website Package is canceled or paused. PhotoBiz Files and Client Galleries require an active Website Package.

Do I need to contact Support to make this change?

Yes. Contact PhotoBiz Support by submitting a support ticket from your account or by calling 866.463.7620. Support will review your account and make sure the domain, mailbox, or both that you want to keep remain active.

Need Help?

Support Hours: Monday to Friday, 9am to 6pm EST

Phone: 866.463.7620

Support Channels: Phone, Live Chat, Support Ticket

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