Can I Cancel My Website Package and Keep My Domain and Mailbox?

Overview

Yes, you can cancel or pause your PhotoBiz Website Package and continue to keep your domain, mailbox, or both active with PhotoBiz. This is helpful if you are not ready to use your PhotoBiz website but still want to keep your domain name registered or continue using your email service.

Your account can remain active with domain-only, mailbox-only, or domain-and-mailbox-only services. If you keep only a domain or mailbox active, billing is handled annually for those active services.

You can also use your domain with a website hosted by another company. PhotoBiz Support will need to know where the domain should point so the correct domain settings can be updated for you.

STEP ONE

Log in to your PhotoBiz account and click MY ACCOUNT in the left side menu. Review the products currently active on your account. This may include your Website Package, domain name, mailbox, Client Galleries, or other PhotoBiz services.

Before making changes, confirm which services you want to keep. For example, you may want to pause your Website Package but keep your domain name and mailbox active so your email continues working.

If you plan to use your domain with a third-party website, contact your new website provider and ask for the domain settings they require. This may include nameservers, an A record, a CNAME record, or other DNS records.

STEP TWO

Contact the PhotoBiz Support Team to request a change to your account. Let Support know that you want to cancel or pause your Website Package while keeping your domain, mailbox, or both active.

Your account can be adjusted so that only the services you want to keep remain active. PhotoBiz supports accounts with domain-only, mailbox-only, or domain-and-mailbox-only products.

If your domain will be used with a third-party website, provide the domain settings from your new website provider. PhotoBiz Support will need this information to point your domain to the correct location.

STEP THREE

PhotoBiz Support will review the products on your account and help confirm what will remain active after your Website Package is paused or canceled.

If you keep a domain or mailbox active, your account will continue to be billed annually for those services. This allows you to maintain your domain registration, email mailbox, or both without keeping the full Website Package active.

If your domain is being pointed to a third-party website, Support can help update the domain settings using the information provided by your new website provider.

FINAL STEP

Once the Website Package is paused or canceled, your PhotoBiz website service will no longer remain active as part of your account. Your selected domain, mailbox, or domain and mailbox services will remain active as long as those products stay current and paid.

You will continue to have access to the active services you chose to keep. If you kept your mailbox active, your email service can continue. If you kept your domain active, your domain registration can remain managed through PhotoBiz.

If your domain was pointed to a third-party website, your domain should load that website after the domain settings are updated and DNS changes finish processing.

Additional Options or Helpful Notes

You may choose to keep:

Your domain only
Your mailbox only
Your domain and mailbox only

You may also pause other products on your account if you do not need them right now. This can help you maintain important services, such as your domain name or professional email address, without keeping your full Website Package active.

If your domain is connected to a website outside PhotoBiz, ask your third-party website provider for the exact domain settings before contacting Support. PhotoBiz Support can update the domain settings for you, but they will need to know where the domain should point.

Common domain settings a third-party provider may give you include:

Nameservers
A record
CNAME record
TXT record
MX records, if email settings are also changing

Do not change mailbox or email records unless your email provider gives you new settings. If your mailbox is staying active with PhotoBiz, Support can help make sure your email settings remain in place.

Troubleshooting or FAQs

Will my domain be canceled if I cancel my Website Package?

No. Your domain can remain active without your Website Package, as long as you choose to keep the domain service active and continue paying for it annually.

Will my mailbox keep working?

Yes. Your mailbox can remain active without your Website Package, as long as you keep the mailbox service active and continue paying for it annually.

Can I keep both my domain and mailbox?

Yes. Your account can remain active with only your domain and mailbox services.

Can I use my domain with a website outside PhotoBiz?

Yes. You can keep your domain registered with PhotoBiz and use it with a third-party website. PhotoBiz Support will need the domain settings from your new website provider so your domain can be pointed correctly.

What information does PhotoBiz need to point my domain to another website?

PhotoBiz Support needs the domain settings from your third-party website provider. These settings may include nameservers, an A record, a CNAME record, or other DNS records.

Will I still be billed?

Yes. If you keep a domain, mailbox, or both active, your account will be billed annually for the active service or services on your next billing date.

What happens to my PhotoBiz website after I cancel or pause my Website Package?

Your PhotoBiz website service will no longer remain active once the Website Package is canceled or paused. If you plan to return to your PhotoBiz website later, ask PhotoBiz Support what options are available for your account before making changes.

Do I need to contact Support to make this change?

Yes. Contact PhotoBiz Support so they can review your account and help make sure the correct products remain active.

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