How to Resend an Order Receipt

How to Resend a Receipt to a Client in PhotoBiz

Overview

If a client needs another copy of their receipt, you can resend it directly from your PhotoBiz account in just a few clicks. This applies to purchases made through ECommerce, Client Galleries, the Scheduler, Forms, or Invoices.

This guide walks you through how to locate an order and resend the receipt email. You will also learn what you can edit before sending and how long the receipt link remains active.

By the end of this article, you will be able to resend receipts confidently and understand what your client will receive.

STEP ONE

Log into your PhotoBiz account and click ECOMMERCE in the left-side menu of your control panel.

This will open your ECommerce dashboard.

STEP TWO

At the top of the ECommerce control panel, hover over TRACKING, then click ORDERS from the dropdown menu.

This will open your full list of orders.

STEP THREE

Locate the order you want to resend the receipt for.

You can scroll through your orders or use the available search and filter options to find it more quickly. Once you find the correct order, click the Order Number to open the order details.

STEP FOUR

Inside the order details page, click the Resend button.

This prepares the original receipt to be sent again.

FINAL STEP

A panel will open on the right side of your screen.

You can update the client’s email address, edit the subject line, or personalize the message before sending. When you are ready, click Send to resend the receipt.

Your client will receive the same receipt details from the original transaction.

What Your Client Will See

After you resend the receipt, your client will receive an email notification with a button to view their receipt online.

Order Receipt Notification Email Example

The notification email includes a button that allows your client to securely view their receipt online.

When they click the button, they will see a detailed receipt that reflects the original completed transaction. This receipt cannot be modified.

Receipt Details Example

When your client clicks the button, they will see a detailed receipt. The receipt reflects the original completed transaction and cannot be modified.

Receipt Link Expiration

The receipt link included in the email remains active for 7 days from the time it is sent.

If the link expires, you can resend the receipt again to generate a new active link. While the link is active, your client can view and print their receipt.

Helpful Notes

Resending a receipt does not create a new charge

You cannot edit the original order details, products, or totals

The receipt always reflects the finalized transaction at the time of purchase

The receipt link remains active for 7 days each time it is sent

Previous Post Next Post

How To Access Sales Tax Reports

March 24, 2026

How Do I Set Up A New Merchant?

March 25, 2026

What are the available merchants that I can use?

February 2, 2026

How do I set up Square as a merchant?