🔒 Why Your PhotoBiz Website Says “Not Secure” – And How to Fix It
If you’re seeing a “Not Secure” message when visiting your PhotoBiz website, don’t worry! We’ve outlined the most common reasons this happens, and how you can fix it quickly.
All PhotoBiz 9 websites include SSL encryption (a secure HTTPS connection) with your membership — so your site should be secure. Let’s go over the most likely causes and how to get things working properly.
🛑 Issue #1: Your Website Is Still on an Older Version of PhotoBiz
Older versions of our website builder (like HTML5, FLASH/HTML, or BLOG/STORE/BIZSITE) don’t support SSL.
✅ How to Check:
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Log into your PhotoBiz account.
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Click DOMAINS in the left-side menu.
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Look under “Main Domain” to see which version your site is using.
If it says HTML5, FLASH/HTML, or BLOG/STORE/BIZSITE, it’s time to upgrade to PhotoBiz 9.
🔧 Solution:
Move your website content to PhotoBiz 9 and publish your new site. SSL will be applied automatically.
Need help with the switch? Check out these helpful guides:
Still stuck? Our Passionate Support team can walk you through it! Call us at 866.463.7620 or start a live chat in your account (Monday–Friday, 9am–6pm EST).
🛑 Issue #2: SSL Hasn’t Been Activated Yet
Even if your site is built with PhotoBiz 9, SSL may not be turned on yet.
✅ How to Check & Fix:
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Log into your account.
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Click DOMAINS from the left menu.
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Look for the option to activate SSL and turn it on.
💡 Important: SSL can only be activated if your site is published using PhotoBiz 9.
👉 Check out the full guide: How To Activate Your SSL Encryption
🛑 Issue #3: Your Domain Registration Expired
If your domain name was registered through another company (like GoDaddy or Google Domains) and expired, your website can’t load securely.
🔧 Solution:
- Renew your domain with your registrar.
- Once it’s active again, make sure it points to your PhotoBiz 9 website.
- Let us know — we’ll reset your SSL certificate for you.
🛑 Issue #4: You Reactivated a Previously Offline Site
If your PhotoBiz account went offline and you’ve recently reactivated your website, SSL may need to be reset.
🔧 Solution:
Make sure your domain is pointed to your PhotoBiz 9 site, then contact us — we’ll reset your SSL certificate.
🛑 Issue #5: You Recently Changed Your Domain Name
Whenever you change your domain name, we need to reset the SSL certificate for the new domain.
🔧 Solution:
Once the domain change is complete, we’ll handle the SSL update for you — no need to worry!
💬 Need Help?
Our Passionate Support team is always here to assist you!
📞 Call us at 866.463.7620
💬 Chat with us live by logging into your account
🕘 We're available Monday – Friday, 9:00 AM – 6:00 PM EST
Your website's security is our priority — let us help you get everything running smoothly!
Don't feel like updating your website on your own? The We Build It For You Service is perfect for you.
If you'd like to hire our Pro Services team to update your website design and optimize your website for SEO, the We Build It For You service is available. You can learn more about the We Build It For You Service at the link below:We Build It For You Design & SEO Service
