How to Create an Additional Mailbox with PhotoBiz

Overview

You can purchase an additional PhotoBiz Mailbox to create a professional email address for a team member, a new business role, or a rebrand. Each mailbox requires its own purchase and setup. Your new email address uses the main domain on your PhotoBiz account. This guide explains how to purchase the mailbox, create your email address and password, and sign in to check your email.

Before You Begin

Each additional mailbox costs $6 per month or $72 per year, depending on your account’s billing type. This is a recurring charge for each mailbox.

Mailbox purchases are non-refundable once registered. Once you create a mailbox, its email address cannot be changed. If you need a different address later, you must purchase and set up a new mailbox.

Check that your account’s main domain is the domain you want to use for your email address. For example, if your main domain is yourdomain.com, entering info during setup creates info@yourdomain.com.

If your domain’s DNS is managed outside PhotoBiz, the required MX records must be added before your mailbox becomes active. MX records direct incoming email to your email provider. Contact PhotoBiz Support if you need help with these records or want to use a different domain.

STEP ONE

STEP TWO

Click ADD MAILBOX to open the purchase options for an additional mailbox.

STEP THREE

Review the mailbox charge and payment details. You can use your saved payment method or enter a new one.

Click BUY NOW to complete your purchase. After the purchase is complete, your new mailbox is available to set up.

STEP FOUR

Return to the MAILBOX section and click SET UP NEW MAILBOX to create your new email address.

FINAL STEP

Enter your name or business name in the NAME field.

In the EMAIL ADDRESS field, enter only the portion of the address before the @ symbol. For example, enter bookings to create bookings@yourdomain.com using your account’s main domain.

Enter a secure password in the PASSWORD field. Keep your full email address and password available so you can sign in to your mailbox.

Check the spelling of your email address and confirm the domain before clicking SUBMIT. The email address cannot be changed after it is created.

Click SUBMIT to complete your mailbox setup.

Once setup is complete and the required domain email records are in place, sign in at PhotoBiz Webmail using your full new email address and the password you created. Send a test message to another email address, then reply from that address to confirm that your new mailbox can send and receive email.

For more access options, see How to Access Your PhotoBiz Mailbox.

Helpful Notes

Each address requires a separate mailbox: Purchase and set up a mailbox for each address you need, such as info@yourdomain.com, bookings@yourdomain.com, or yourname@yourdomain.com.
Use your Mailbox credentials: Your new mailbox email address and password may differ from the credentials you use to log in to your PhotoBiz account.
Replacing an existing address: Contact Support if you need help handling messages or forwarding from your old address.
Using an email app: Follow How to Set Up Your PhotoBiz Mailbox on Other Email Clients to connect your mailbox to a compatible app on your computer, phone, or tablet.

Need Help?

Support Hours: Monday to Friday, 9am to 6pm EST
Phone: 866.463.7620
Support Channels: Phone, Live Chat, Support Ticket

Previous Post Next Post

How Do I Add a Mailbox?

October 5, 2026

How Do I Setup Forwarding In My Mailbox

September 24, 2025

How Do I Change My Time Zone in Mailbox?

November 19, 2025

Can I Add An Image To My Mailbox Signature?

January 12, 2026

How Do I To Create An Additional Mailbox