Troubleshooting Image Upload Issues on PhotoBiz
If you're having trouble uploading images to your PhotoBiz account, don’t worry! Try the steps below—most issues can be resolved with a quick fix.
STEP ONE
Update Your System
Make sure your operating system and web browser are fully updated. Outdated software is the most common cause of upload problems.
Here are links to check for updates with the most common systems and browsers:
PRO TIP: For the best experience, we recommend using the latest version of Google Chrome when uploading images.
STEP TWO
Clear Your Browser Cache
Sometimes your browser holds on to old files, which can interfere with how things load. Clear your cookies and cache, then restart your browser.
Here’s how:
STEP THREE
Check Your Internet Speed
Upload issues can happen if your connection is slow or unstable. You can test your internet speed here:
🔗 Speedtest.net
If your speed is low, try restarting your router or checking for router updates.
STEP FOUR
Use the Correct Image Format
Make sure your images are saved as .jpg or .png. Other file types may not upload correctly.
👉 Tip: Just renaming the file extension won’t work—you’ll need to convert the image in editing software.
STEP FIVE
Resize & Optimize Your Images
For smoother uploads, we recommend:
- Set image height to 1730px (width will auto-scale)
- Keep file sizes under 4MB (unless using the Original Files premium add-on)
- Use image software like Lightroom or Photoshop to resize your images in batches
For quick instructions on batch resizing in Lightroom, click here.
Need to upload larger files?
You can upgrade to the Original Files add-on, which lets you upload images up to 50MB each.
STEP SIX
Check Your File Names
Long or complex file names can sometimes cause issues. Try shortening them if you're having trouble.
Want to upload files in a specific order?
Need More Help?
Check out these related resources:
- Batch Processing Images Before Uploading In Lightroom
- Why are my images not in the correct order?
- For assistance with making your images web-ready, click here.
- How do I batch convert images to sRGB color profile?
- How do I batch rename files with Adobe Bridge?
- How Do I batch resize my images in Photoshop?
- Click here for assistance with troubleshooting image quality.
Still need help?
Give our Passionate Web Consultants a call at 866.463.7620 or log into your account and send us a live chat. We have agents available to assist you with troubleshooting from 9 AM-6 PM Eastern Time Monday-Friday.
