How To Use Email Notifications To Start A Conversation

How to Use Email Notifications to Start a Conversation

Overview

The Conversations feature is included with the studio management tools in the PhotoBiz Website Package. Conversations allow you to reply to clients and leads directly from your PhotoBiz account while keeping the message connected to the correct contact.

When someone submits a form on your website, the email notification includes a Start Conversation button. This guide walks you through how to use that button to reply to a form submission and create a conversation from your email notification.

Prerequisites

Before you begin, make sure your form is set up to send email notifications to the inbox you check for new inquiries.

STEP ONE

You can check your email from a desktop computer, phone, or tablet. Open the email notification for the form submission you want to respond to.

STEP TWO

In the form submission email notification, click or tap the Start Conversation button.

This opens a reply screen where you can respond to the client or lead who submitted the form. Using the Start Conversation button helps connect your reply to the contact in your PhotoBiz account.

STEP THREE

Review the subject line and message, then make any changes you want before sending your reply.

Click Send when your message is ready. This sends your response to the client or lead and creates a conversation that stays connected to their contact record going forward.

Additional Options or Helpful Notes

Using the Start Conversation button from your email notification is a quick way to follow up with new inquiries without having to manually search for the contact in your account.

This is helpful for:

Replying to new leads from your contact form
Keeping communication organized by contact
Starting a message thread from a form submission
Managing client communication from one place in PhotoBiz

If you reply directly from your email app instead of using the Start Conversation button, the message may not be connected to the contact’s conversation history in PhotoBiz.

Troubleshooting or FAQs

Why should I use the Start Conversation button?

The Start Conversation button helps create a conversation inside PhotoBiz and connects your reply to the contact who submitted the form. This makes it easier to keep track of communication with that client or lead.

Can I start a conversation from my phone?

Yes. You can open the form submission email on your phone or tablet and tap the Start Conversation button.

What happens after I send the message?

Your reply is sent to the client or lead, and the conversation is saved in PhotoBiz so you can continue managing communication from the contact record.

What if I do not see the Start Conversation button?

Make sure you are viewing a PhotoBiz form submission notification. If the notification does not include the button, review your form notification settings or contact the PhotoBiz Support Team for help.

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