PhotoBiz, LLC Logo
  • WELCOME
  • WEBSITE BUILDER
  • SEO
  • CLIENT GALLERIES
  • FORMS
  • SERVICES
    • WE BUILD IT FOR YOU
    • SEO GO
    • CUSTOM WEBSITE DESIGN
    • LOGO DESIGN
    • SOCIAL MEDIA MARKETING
    • COACHING
  • GROWTH HUB
  • CONTACT
MENU

How To Set Up a Cancellation Policy In The Scheduler

June 02, 2025 | By: PhotoBiz Knowledge Base

Share

How to Let Clients Cancel Appointments Online

If you’d like to give your clients the ability to cancel their own appointments, you can easily manage that setting in your PhotoBiz Scheduler.

You’ll be able to choose when clients are allowed to cancel—such as up to 24 or 48 hours before the appointment, up to one week before, anytime, or not at all.

STEP ONE

Open the Scheduler Tool

Log into your PhotoBiz account and click on the SCHEDULER tab located in the left-hand menu.
This will take you to your Scheduler control panel.

STEP TWO

Access Your Policies

At the top of the Scheduler control panel, click on POLICIES.

STEP THREE

Choose Your Cancellation Settings

Find the section labeled "ALLOW YOUR CLIENTS TO CANCEL THEIR APPOINTMENTS ONLINE."
From the dropdown menu, choose how far in advance clients can cancel:

  • Never – Clients cannot cancel their appointments online.

  • Up to 24 hours before

  • Up to 48 hours before

  • Up to one week before

  • Anytime – Clients can cancel at any time before the appointment.

IMPORTANT NOTE

Even if client cancellations are restricted, you can always cancel an appointment on their behalf from within your PhotoBiz account.

PRO TIP!

If you or your client cancels a scheduled appointment that has already been paid for, PhotoBiz will not process a refund for this. You'll need to process any refunds via the merchant account that you used to process the payment.
Previous Post Next Post

Related Posts

What image size can I upload?

May 31, 2024

How Do I Set Up A New Merchant?

May 13, 2025

How To Set Up A New Scheduler Service

October 24, 2024

Add Scheduler's calendar feed to your personal calendar

April 28, 2025

Need More Help?

CONTACT US

BUILDER

Website Builder Client Galleries Blog  

TOOLS

Ecommerce Scheduler Quotes & Invoices  

MARKETING

Email Marketing Forms Contacts SEO  

MORE

Account Settings Domain & Email Files PhotoBiz Growth Hub Blog Go To PhotoBiz.com  
Copyright © 2004 – 2025 PhotoBiz, LLC All rights reserved
Crafted by PhotoBiz
PhotoBiz, LLC Logo
CLOSE
  • WELCOME
  • WEBSITE BUILDER
  • SEO
  • CLIENT GALLERIES
  • FORMS
  • SERVICES
    • WE BUILD IT FOR YOU
    • SEO GO
    • CUSTOM WEBSITE DESIGN
    • LOGO DESIGN
    • SOCIAL MEDIA MARKETING
    • COACHING
  • GROWTH HUB
  • CONTACT