How Do I Upload Images to Client Galleries

How to Upload Images to PhotoBiz Client Galleries

Overview

PhotoBiz Client Galleries make it easy to deliver images to your clients in a private, password-protected gallery. After you upload images to an event, your clients can view their gallery, mark favorites, leave comments, and purchase prints, digital downloads, or packages if you have selling options enabled.

This guide walks you through how to upload images to a Client Gallery event. You will also learn how to upload images directly into a sub-gallery, move images between galleries, and troubleshoot common upload issues.

By the end of this guide, your images will be added to your Client Gallery and ready for you to organize, review, and share with your client.

Important Note About Original Files

If you use the standard Website Package, files up to 4 MB can be uploaded to your account.

If you purchase the Original Files upgrade, you can upload files up to 50 MB. This allows clients to download larger, higher-resolution files from their gallery.

Images uploaded before the Original Files upgrade is added will need to be re-uploaded if you want clients to download those images in full size. Images that have the original file available will display an OR indicator on the image thumbnail in your control panel.

STEP ONE

This opens your Client Galleries control panel, where you can create new gallery events, manage existing events, upload images, and adjust gallery settings.

STEP TWO

At the top of your Client Galleries control panel, click the EVENTS tab.

This opens your list of Client Gallery events. From here, you can create a new event or open an existing event where you want to upload images.

STEP THREE

Create a new event or open an existing event.

If you are starting a new gallery, click New Event and complete the event setup. If you have already created the event, search for it or scroll through your event list, then click the event name to open it.

STEP FOUR

Click the UPLOAD button at the top of the event.

This opens the image uploader for the selected Client Gallery event. Make sure you are inside the correct event before uploading, especially if you manage multiple client galleries.

STEP FIVE

Add your images to the uploader.

You can click Add Files to browse your computer and select the images you want to upload. You can also drag and drop image files directly from your computer into the uploader.

After you add your images, the upload process will begin. Do not close the uploader, refresh the page, or navigate away from the event until all images finish uploading.

FINAL STEP

Once the upload is complete, your images will appear inside the Client Gallery event.

Your gallery images are now uploaded and ready to organize. From here, you can adjust the image order, create sub-galleries, review gallery settings, and share the gallery with your client when you are ready.

Additional Options and Helpful Notes

After your images are uploaded, you can use additional Client Gallery tools to prepare the gallery for your client.

Common next steps include:

Rearranging images to control the display order
Creating sub-galleries to organize images by category, location, outfit, pose, or part of the session
Setting gallery access options, including passwords
Enabling favorites, comments, downloads, or selling options
Sharing the gallery link with your client

For more help with arranging images after upload, see How to Re-sort Images in Client Galleries.

Working With Sub-Galleries

Sub-galleries help you organize images inside an event. This can be useful if you want to separate images by location, outfit, pose, product type, part of the session, or any other category that makes the gallery easier for your client to browse.

You can upload images directly into a sub-gallery. Open the sub-gallery first, then use the upload option to add images directly to that section.

You can also move images after they have been uploaded. Drag and drop images from one gallery or sub-gallery into another to reorganize your event as needed.

Learn More: How To Add Additional Galleries to my Event

Original Files and Full-Resolution Downloads

If you need clients to download full-resolution files, make sure the images were uploaded after the Original Files upgrade was added to your account.

Images uploaded before the upgrade will not automatically become available as original files. Those images must be re-uploaded after the upgrade is active.

You can confirm whether an image has the original file available by checking the image thumbnail in your control panel. Images with the original file available will display an OR indicator.

Troubleshooting

My images are not uploading

Check your file size and internet connection first. Standard Website Package uploads support files up to 4 MB. Files larger than 4 MB require the Original Files upgrade, which supports files up to 50 MB.

Also make sure you keep the uploader open until the upload finishes. Closing the uploader, refreshing the page, or navigating away from the event before the upload is complete may interrupt the upload process.

If you still cannot upload images, see Troubleshooting Uploading Problems for additional steps.

I am getting an error when uploading images

If you receive an error while uploading images, your browser may be loading outdated stored files. These stored files can sometimes interfere with uploads.

Clear your browser cookies and cache, then restart your browser. After your browser restarts, log back into your PhotoBiz account and try uploading the images again.

My upload is taking a long time

Large image files or large batches of images may take longer to upload, especially on slower internet connections.

Keep the uploader open until the upload finishes. If the upload appears to stall, try uploading a smaller batch of images at a time.

My client cannot download full-size images

If the images were uploaded before the Original Files upgrade was added, they will need to be re-uploaded after the upgrade is active.

Images that have the original file available will display an OR indicator on the image thumbnail in your control panel.

I uploaded images to the wrong event or sub-gallery

Open the correct event or sub-gallery and upload the images there.

If the images are already uploaded inside the same event, you can drag and drop them from one gallery or sub-gallery into another to reorganize them. If the images were uploaded to the wrong event entirely, you can upload them to the correct event and remove them from the incorrect event if needed.

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