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Control Panel Not Displaying Correctly? Check Your Browser Version and Clear Cache

December 31, 2025 | By: PhotoBiz Knowledge Base

Control Panel Not Displaying Correctly? Check Your Browser Version and Clear Cache

If your PhotoBiz control panel is not displaying correctly, looks incomplete, or certain buttons and menus are missing, the issue is usually related to your web browser. The PhotoBiz front end (your live website) works in all modern browsers, and the control panel also supports modern browsers. For the best experience while managing your site, PhotoBiz recommends using the most up-to-date version of Google Chrome.

Most display issues are caused by outdated browsers or stored browser data. This guide walks you through a few simple steps to get the control panel loading correctly again.

Prerequisites

Before starting, confirm which web browser you are using to access your PhotoBiz account and that you can check for browser updates.

STEP ONE

Check Your Browser and Install Updates

PhotoBiz works across modern browsers, but the control panel performs best in the latest version of Google Chrome. If your browser is out of date, some parts of the control panel may not load or display correctly.

Open your browser’s settings and check for updates. Install any available updates, then reload your PhotoBiz control panel.

If everything displays correctly after updating, you’re all set and no further steps are needed.

Need help updating your browser? Use the guide for your browser below:

STEP TWO

Refresh the Control Panel

Log in to your PhotoBiz account and navigate to the area of the control panel that is not displaying correctly. Refresh the page and give it a moment to fully load.

If the layout or menus still look incorrect after refreshing, continue to the next step.

STEP THREE

Clear Your Browser Cache

Open your browser’s settings and find the option to clear browsing data or website data. Select cached images and files. You do not need to clear saved passwords or autofill information.

Once the cache is cleared, fully close all browser windows to ensure the changes take effect.

FINAL STEP

Log Back In and Confirm the Fix

Reopen your browser and log back into your PhotoBiz account.
You may be prompted to complete two-factor authentication (2FA) during login. This is expected after clearing cache or browser data.

After logging in, return to the control panel area that was previously having issues. If cached data or an outdated browser was the cause, the control panel should now load normally with the correct layout, menus, and functionality.

Additional Options or Helpful Notes

  • The PhotoBiz front end is compatible with all modern browsers.
  • The PhotoBiz control panel also supports modern browsers, but Google Chrome (latest version) is recommended for best results.
  • Keeping your browser updated resolves many common display issues.
  • Browser extensions, such as ad blockers or security tools, may interfere with control panel loading and can be temporarily disabled for testing.

Safari Users (Important)

  • Safari often stores cached data more aggressively than other browsers.
  • Clearing cache alone may not fully resolve display issues if Safari is out of date.
  • Safari updates are delivered through macOS updates, not through the Safari browser itself.
  • If you continue to see issues in Safari, check for available macOS updates and install the latest version supported by your Mac.

After updating macOS, reopen Safari, log back into PhotoBiz, and check the control panel again.

Troubleshooting or FAQs

The issue only happens on one browser or computer

If the control panel works correctly in another browser or on another device, the issue is local to that browser or computer and is usually resolved by updating the browser and clearing cache.

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