How to Update Your Payment Method in PhotoBiz

How Do I Update My Credit / Debit Card

This video will guide you through the process of updating your payment information on your PhotoBiz account via the control panel.

How to Update Your Payment Method in PhotoBiz

Overview

Your PhotoBiz payment method is the credit or debit card on file for recurring membership billing. Your account can have one payment method on file at a time, and saving a new card replaces the previous payment method associated with your account.

This guide explains how to update your payment method, how to check when your payment method was last updated, and what to expect if your account needs to be reactivated.

STEP ONE

Log into your PhotoBiz account and click MY ACCOUNT in the left-side menu.

This opens the account management area where you can manage your billing information, account details, payment method, and account history.

If your account is in Offline, Standby, or Notify status, you may see the Reactivate Your Membership screen instead of the standard PhotoBiz control panel. See the Accounts in Offline, Standby, or Notify Status section below for more information.

STEP TWO

At the top of the My Account dashboard, hover over ACCOUNT DETAILS and click PAYMENT METHOD from the dropdown menu.

This opens the Payment Method page, where you can update the payment method currently associated with your account.

FINAL STEP

Enter your new card information on the Payment Method page, including the name on the card, card number, expiration month, and expiration year.

Click UPDATE INFORMATION to save your changes.

Your PhotoBiz account can have one payment method on file at a time. When you save a new card, it automatically replaces the previous payment method associated with your account.

Once the update is completed successfully, the new payment method will be used for applicable future recurring PhotoBiz membership charges.

Updating your payment method does not reverse, transfer, or change payments that have already been completed.

How to Check When Your Payment Method Was Updated

Your PhotoBiz account History can help you confirm when a payment method update was recorded on your account.

Go to MY ACCOUNT and open your account HISTORY to review account activity. Payment method updates appear in the History along with other account activity.

The History shows when a payment method was updated. It does not display or recover a previous full card number.

For more information about reviewing account activity, payments, and receipts, see How to View and Print Your PhotoBiz Billing History and Receipts.

Accounts in Offline, Standby, or Notify Status

If your PhotoBiz account is in Offline, Standby, or Notify status, you may see the Reactivate Your Membership screen after you log in instead of the standard PhotoBiz control panel.

From this screen, you can choose an available monthly or annual membership and enter the payment information required to reactivate your account.

After the reactivation is completed successfully, you can access the PhotoBiz control panel again. The card entered during reactivation becomes the payment method associated with the reactivated membership.

Additional Helpful Notes

Your PhotoBiz account can have one payment method on file at a time.
Saving a new card automatically replaces the previous payment method associated with your account.
The current payment method is used for applicable future recurring monthly or annual membership charges.
Updating your payment method does not change payments that have already been completed.
Keeping your payment method current can help prevent failed or delayed membership payments.
You may need to update your payment method if your card expires, is replaced, receives a new card number, is reported lost or stolen, or is declined by your card issuer.

Payment Method vs. Billing Information

Your payment method and billing contact information are managed separately.

Updating your payment method does not automatically change your billing name, address, phone number, or other billing contact details.

To update your billing information, go to MY ACCOUNT, hover over ACCOUNT DETAILS, and click BILLING INFO.

See How To Update My Contact/Billing Information for complete instructions.

Troubleshooting or FAQs

Why was my card charged automatically for my PhotoBiz membership?

PhotoBiz memberships are recurring. Under the PhotoBiz Terms of Use, you authorize PhotoBiz to charge the payment method on file for applicable recurring membership fees while your membership remains active.

Your membership will continue to renew according to your billing cycle unless it is canceled in accordance with the PhotoBiz Terms of Use.

Which payment method will PhotoBiz use for my next recurring membership charge?

PhotoBiz uses the payment method currently associated with your account for applicable future recurring membership charges.

If you update your payment method, the new card replaces the previous payment method associated with your account and becomes the payment method used for applicable future recurring charges.

Why did my previous card disappear after I updated my payment method?

Your PhotoBiz account can have one payment method on file at a time. When you successfully update your payment method, the new card replaces the previous payment method associated with your account.

You do not need to remove the previous payment method separately.

When does my new payment method become active?

Your new payment method becomes the payment method on file after you successfully click UPDATE INFORMATION and the update is accepted.

It will then be used for applicable future recurring membership charges.

Does changing my payment method affect a charge that has already been processed?

No. Updating your payment method does not reverse, transfer, or change a payment that has already been completed.

The updated payment method applies to applicable future recurring membership charges.

Can I see when my payment method was last updated?

Yes. Go to MY ACCOUNT and review your account HISTORY to see when a payment method update was recorded.

This can help you confirm when the payment method associated with your account was changed.

Can I view a payment method that was previously associated with my account?

Your account History can show when a payment method was updated, but it does not display or recover a previous full card number.

What should I do if I believe a different payment method should have been charged?

First, review your account HISTORY to confirm when your payment method was last updated.

If you believe the payment method associated with your account had already been changed before a completed membership charge, contact the PhotoBiz Support Team. Our team can review the available account and billing history with you.

Does updating my payment method cancel my PhotoBiz membership?

No. Updating your payment method does not cancel your membership or stop recurring billing.

Your PhotoBiz membership remains active and continues to renew according to your billing cycle unless you complete the required cancellation process.

Why do I see a Reactivate Your Membership screen when I log in?

Your account may be in Offline, Standby, or Notify status. If so, you may see the Reactivate Your Membership screen instead of the standard PhotoBiz control panel.

Complete the reactivation process to select an available membership and enter the payment information required to restore access to your account.

Can I update my payment method without reactivating my membership?

If your account requires reactivation before you can access the PhotoBiz control panel, use the Reactivate Your Membership screen.

The payment information entered during reactivation becomes the payment method associated with the reactivated membership.

Why will my card not save?

Confirm that the card number, name on the card, and expiration information are entered correctly. Also confirm that the card is active and has not expired.

If the payment method still cannot be updated, contact your card issuer or the PhotoBiz Support Team for assistance.

Need Help?

Support Hours: Monday to Friday, 9am to 6pm EST

Phone: 866.463.7620

Support Channels: Phone, Live Chat, Support Ticket

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